Technical Support Engineers
Computer & MathematicalAI exposure
- Data source: BLSPublished: 2026-08
Very high· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.469
0.000Range of values carried here0.745Scale, basis and source
- Data source: ILOPublished: 2025
0.47
0.09Range of values carried here0.70Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
ISCO-08 unit group — every occupation sharing the code gets this value
Computed by this site, not published by the ILO: of the 1,012 occupations this site links to the ILO dataset, 23% score at or above this value.
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
Task-level exposure
Show 6 hidden tasks| Task | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.15-1151 | 0.090832.5 | 0.01388.2 |
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.15-1151 | 0.071325.5 | 0.01006.0 |
Modify and customize commercial programs for internal needs.15-1151 | 0.065223.3 | 0.076045.4 |
Answer user inquiries regarding computer software or hardware operation to resolve problems.15-1151 | 0.02599.3 | 0.018811.3 |
Prepare evaluations of software or hardware, and recommend improvements or upgrades.15-1151 | 0.00853.0 | 0.00301.8 |
Develop training materials and procedures, or train users in the proper use of hardware or software.15-1151 | 0.00662.4 | 0.00211.2 |
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.15-1151 | 0.00552.0 | 0.018411.0 |
Enter commands and observe system functioning to verify correct operations and detect errors.15-1151 | 0.00291.0 | 0.020412.2 |
Confer with staff, users, and management to establish requirements for new systems or modifications.15-1151 | 0.00281.0 | 0.00332.0 |
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. | —0 | 0.00150.9 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task | βE1 + 0.5 × E2 |
|---|---|
Enter commands and observe system functioning to verify correct operations and detect errors.O*NET Task ID 1283 | 1.0 |
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.O*NET Task ID 1287 | 1.0 |
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.O*NET Task ID 1288 | 1.0 |
Refer major hardware or software problems or defective products to vendors or technicians for service.O*NET Task ID 1291 | 1.0 |
Prepare evaluations of software or hardware, and recommend improvements or upgrades.O*NET Task ID 1292 | 1.0 |
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.O*NET Task ID 1293 | 1.0 |
Modify and customize commercial programs for internal needs.O*NET Task ID 1296 | 1.0 |
Answer user inquiries regarding computer software or hardware operation to resolve problems.O*NET Task ID 1282 | 0.5 |
Oversee the daily performance of computer systems.O*NET Task ID 1285 | 0.5 |
Confer with staff, users, and management to establish requirements for new systems or modifications.O*NET Task ID 1289 | 0.5 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page