Telephone Operators
Office & Administrative SupportAI exposure
- Data source: BLSPublished: 2026-08
High· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.000
0.000Range of values carried here0.745Scale, basis and source
- Data source: ILOPublished: 2025
0.54
0.09Range of values carried here0.70Group-level value
Scale, basis and source
Generative AI exposure index, 0–1 as published
ISCO-08 unit group — every occupation sharing the code gets this value
Computed by this site, not published by the ILO: of the 1,012 occupations this site links to the ILO dataset, 13% score at or above this value.
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
Task-level exposure
Exposed tasks only| Task | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Promote company products, services, and savings plans when appropriate.43-2021 | 0.00000.0 | 0.0200100.0 |
Update directory information.43-2021 | 0.00000.0 | 0.00000.0 |
| Not observed on any surface — 12 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | ||
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. | —0 | —0 |
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information. | —0 | —0 |
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations. | —0 | —0 |
Observe signal lights on switchboards, and dial or press buttons to make connections. | —0 | —0 |
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. | —0 | —0 |
Perform clerical duties such as typing, proofreading, and sorting mail. | —0 | —0 |
Provide assistance for customers with special billing requests. | —0 | —0 |
Monitor automated systems for placing collect calls and intervene for a callers needing assistance. | —0 | —0 |
Interrupt busy lines if an emergency warrants. | —0 | —0 |
Provide relay service for users who are deaf or hard of hearing. | —0 | —0 |
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls. | —0 | —0 |
Keep records of calls placed and received, and of related toll charges. | —0 | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task | βE1 + 0.5 × E2 |
|---|---|
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.O*NET Task ID 13243 | 1.0 |
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.O*NET Task ID 13244 | 1.0 |
Observe signal lights on switchboards, and dial or press buttons to make connections.O*NET Task ID 13246 | 1.0 |
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.O*NET Task ID 13247 | 1.0 |
Provide assistance for customers with special billing requests.O*NET Task ID 13248 | 1.0 |
Calculate and quote charges for services such as long-distance connections.O*NET Task ID 13249 | 1.0 |
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.O*NET Task ID 13250 | 1.0 |
Perform clerical duties such as typing, proofreading, and sorting mail.O*NET Task ID 13251 | 1.0 |
Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.O*NET Task ID 13252 | 1.0 |
Provide relay service for hearing-impaired users.O*NET Task ID 13254 | 1.0 |
Interrupt busy lines if an emergency warrants.O*NET Task ID 13253 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page