Representantes de Servicio al Cliente
Oficina y Apoyo AdministrativoExposición a la IA
- Fuente de datos: BLSPublicado: '26.08
Muy alto· relativa
BajoCuatro bandas relativasMuy altoValor por grupo ocupacional
Escala, base y fuente
Cuatro bandas relativas (Bajo / Moderado / Alto / Muy alto)
831 ocupaciones detalladas de la tabla de proyecciones de empleo de BLS. El valor se asigna por código de la National Employment Matrix (NEM), de modo que las ocupaciones que comparten un código NEM reciben la misma banda
- Fuente de datos: AnthropicPublicado: '26.03
0.701
0.000Rango de los valores aquí recogidos0.745Escala, base y fuente
Índice de exposición observada, 0–1 tal como se publica
Mapeado sobre tareas de O*NET
- Fuente de datos: ILOPublicado: '25
0.58
0.09Rango de los valores aquí recogidos0.70Valor por grupo ocupacional
Escala, base y fuente
Índice de exposición a la IA generativa, 0–1 tal como se publica
Grupo primario de la CIUO-08 — todas las ocupaciones con ese código reciben este valor
Calculado por este sitio, no publicado por la OIT: de las 1012 ocupaciones que este sitio vincula al conjunto de datos de la OIT, un 5% alcanza o supera este valor.
Qué tipo de cifra publica esta fuente
La categoría de BLS es un rango relativo, no un nivel absoluto, y tampoco es una medición de primera mano: agrupa en cuatro bandas los rangos percentiles de la ocupación en varios estudios publicados. No es una previsión de empleo ni de salarios, no es una probabilidad de adopción y no distingue entre automatización y aumento.
Task-level exposure
Solo tareas expuestas| Task | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.43-4051 | 0.029323.8 | 0.414755.5 |
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.43-4051 | 0.025820.9 | 0.222429.7 |
Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.43-4051 | 0.016813.6 | 0.00781.0 |
Explain policies, procedures, or services to patients using medical or administrative knowledge.43-4051 | 0.015112.2 | 0.00710.9 |
Review insurance policy terms to determine whether a particular loss is covered by insurance.43-4051 | 0.00917.4 | —0 |
Refer patients to appropriate health care services or resources.43-4051 | 0.00887.1 | 0.00640.9 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.43-4051 | 0.00836.7 | 0.04245.7 |
Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.43-4051 | 0.00574.6 | 0.00220.3 |
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.43-4051 | 0.00241.9 | 0.01051.4 |
Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.43-4051 | 0.00201.6 | 0.00400.5 |
| Not observed on any surface — 13 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | ||
Check to ensure that appropriate changes were made to resolve customers' problems. | —0 | —0 |
Determine charges for services requested, collect deposits or payments, or arrange for billing. | —0 | —0 |
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. | —0 | —0 |
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. | —0 | —0 |
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. | —0 | —0 |
Order tests that could determine the causes of product malfunctions. | —0 | —0 |
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. | —0 | —0 |
Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate. | —0 | —0 |
Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care. | —0 | —0 |
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field. | —0 | —0 |
Maintain knowledge of community services and resources available to patients. | —0 | —0 |
Analyze patients' abilities to pay to determine charges on a sliding scale. | —0 | —0 |
Teach patients to use home health care equipment. | —0 | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task | βE1 + 0.5 × E2 |
|---|---|
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.O*NET Task ID 2584 | 1.0 |
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.O*NET Task ID 2589 | 1.0 |
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.O*NET Task ID 2578 | 0.5 |
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.O*NET Task ID 2579 | 0.5 |
Check to ensure that appropriate changes were made to resolve customers' problems.O*NET Task ID 2580 | 0.5 |
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.O*NET Task ID 2581 | 0.5 |
Refer unresolved customer grievances to designated departments for further investigation.O*NET Task ID 2582 | 0.5 |
Determine charges for services requested, collect deposits or payments, or arrange for billing.O*NET Task ID 2583 | 0.5 |
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.O*NET Task ID 2585 | 0.5 |
Solicit sales of new or additional services or products.O*NET Task ID 2586 | 0.5 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
Occupation information
Cambios recientes que afectan a esta ocupación
jun 2026: Cited by ADP Research as an example of a high-AI-exposure occupation. Group-level payroll data shows employment in high-exposure occupations down 0.2% year over year overall and down 4.3% for workers aged 22-25 (33rd consecutive monthly decline). The percentages are for the high-exposure group, not for this occupation alone.
[Fuente: ADP Research, Canaries Dashboard (June 2026)]may 2026: Anthropic observed-exposure score: high (zero->observed gap small). High observed exposure due to simpler software pipelines and lower integration cost.
[Fuente: Anthropic Economic Research (Massenkoff & McCrory, 2026)]abr 2026: NBER survey of 6,000 executives: 69% use AI but 90% report zero employment impact. Executives predict -0.7% employment decline over next 3 years.
[Fuente: NBER Working Paper 34836]