Operadores de Centralita
Oficina y Apoyo AdministrativoExposición a la IA
- Fuente de datos: BLSPublicado: 2026-08
Muy alto· relativa
BajoCuatro bandas relativasMuy altoValor por grupo ocupacional
Escala, base y fuente
Cuatro bandas relativas (Bajo / Moderado / Alto / Muy alto)
831 ocupaciones detalladas de la tabla de proyecciones de empleo de BLS. El valor se asigna por código de la National Employment Matrix (NEM), de modo que las ocupaciones que comparten un código NEM reciben la misma banda
- Fuente de datos: AnthropicPublicado: 2026-03
0.386
0.000Rango de los valores aquí recogidos0.745Escala, base y fuente
Índice de exposición observada, 0–1 tal como se publica
Mapeado sobre tareas de O*NET
- Fuente de datos: ILOPublicado: 2025
0.54
0.09Rango de los valores aquí recogidos0.70Valor por grupo ocupacional
Escala, base y fuente
Índice de exposición a la IA generativa, 0–1 tal como se publica
Grupo primario de la CIUO-08 — todas las ocupaciones con ese código reciben este valor
Calculado por este sitio, no publicado por la OIT: de las 1012 ocupaciones que este sitio vincula al conjunto de datos de la OIT, un 13% alcanza o supera este valor.
Qué tipo de cifra publica esta fuente
La categoría de BLS es un rango relativo, no un nivel absoluto, y tampoco es una medición de primera mano: agrupa en cuatro bandas los rangos percentiles de la ocupación en varios estudios publicados. No es una previsión de empleo ni de salarios, no es una probabilidad de adopción y no distingue entre automatización y aumento.
Task-level exposure
Solo tareas expuestas| Task | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Answer simple questions about clients' businesses, using reference files.43-2011 | 0.0300100.0 | 0.050050.0 |
Relay or route written or verbal messages.43-2011 | 0.00000.0 | 0.030030.0 |
Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.43-2011 | 0.00000.0 | 0.010010.0 |
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary. | —0 | 0.010010.0 |
Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes. | —0 | 0.00000.0 |
| Not observed on any surface — 14 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | ||
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. | —0 | —0 |
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment. | —0 | —0 |
Place telephone calls or arrange conference calls as instructed. | —0 | —0 |
Record messages, suggesting rewording for clarity or conciseness. | —0 | —0 |
Process incoming or outgoing mail, packages, or deliveries. | —0 | —0 |
Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location. | —0 | —0 |
Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts. | —0 | —0 |
Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash. | —0 | —0 |
Monitor alarm systems to ensure that secure conditions are maintained. | —0 | —0 |
Contact security staff members when necessary, using radio-telephones. | —0 | —0 |
Keep records of calls placed and charges incurred. | —0 | —0 |
Stamp messages with time and date and file them appropriately. | —0 | —0 |
Complete forms for sales orders. | —0 | —0 |
Place orders, such as for equipment, supplies, or catering for meetings. | —0 | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task | βE1 + 0.5 × E2 |
|---|---|
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.O*NET Task ID 4630 | 1.0 |
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.O*NET Task ID 4633 | 1.0 |
Relay or route written or verbal messages.O*NET Task ID 4634 | 1.0 |
Place telephone calls or arrange conference calls as instructed.O*NET Task ID 4635 | 1.0 |
Keep records of calls placed and charges incurred.O*NET Task ID 4639 | 1.0 |
Record messages, suggesting rewording for clarity or conciseness.O*NET Task ID 4640 | 1.0 |
Stamp messages with time and date and file them appropriately.O*NET Task ID 4641 | 1.0 |
Answer simple questions about clients' businesses, using reference files.O*NET Task ID 4642 | 1.0 |
Complete forms for sales orders.O*NET Task ID 4643 | 1.0 |
Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.O*NET Task ID 20427 | 1.0 |
Monitor alarm systems to ensure that secure conditions are maintained.O*NET Task ID 4637 | 0.0 |
Contact security staff members when necessary, using radio-telephones.O*NET Task ID 4638 | 0.0 |
Process incoming or outgoing mail, packages, or deliveries.O*NET Task ID 20428 | 0.0 |
Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.O*NET Task ID 20431 | 0.0 |
Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.O*NET Task ID 20432 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page