Bill and Account Collectors
Office and Administrative Support Occupations- O*NET-SOC 代码
- 43-3011.00
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
- 数据来源: BLS发布时间: 2026-08
很高· 相对
低四级相对区间很高职业群单位数值
尺度 · 母数 · 来源
四级相对类别（低 / 中等 / 高 / 很高）
以BLS就业预测表中831个细分职业为基数。取值按 NEM（全国就业矩阵）代码给定，因此共用同一 NEM 代码的职业得到相同分档
- 数据来源: Anthropic发布时间: 2026-03
0.299
0.000此处所载数值的范围0.745尺度 · 母数 · 来源
- 数据来源: ILO发布时间: 2025
0.43
0.09此处所载数值的范围0.70职业群单位数值
尺度 · 母数 · 来源
生成式AI暴露度指数，按发布原值0–1
按 ISCO-08 细类（4 位）发布的数值。按原样应用美国劳工统计局（BLS）的官方对照表（ISCO-08→2010 SOC、2010 SOC→2018 SOC）关联到本职业，对应关系为全部或部分对应
该来源发布的是什么性质的数值
BLS的类别是相对排位而非绝对水平，也不是一手测量：它把多项已发表研究给出的职业百分位排名归并为四个等级。它不是就业或工资预测，不是采用概率，也不区分自动化与增强。
Task-level exposure
显示隐藏的 12 项工作已评分任务 15 项 · β ≥ 0.5 的任务 15 项（100.0%）
β = 直接暴露（E1）+ 0.5 × 借助工具时的暴露（E2），依据原始代码库的定义。
- 原始单位：O*NET 27.2 任务 → O*NET 31.0 职业代码
- 所有已评分任务均在 O*NET 31.0 任务列表中。
- 来源
- OpenAI "GPTs are GPTs" exposure rubric
- 版本
- gh-main-0471612
- 许可
- MIT License, Copyright (c) 2024 OpenAI
| Task (O*NET 20.1) | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Advise customers of necessary actions and strategies for debt repayment.43-3011.00 | 0.006456.4 | 0.003518.8 |
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.43-3011.00 | 0.003127.3 | 0.011059.1 |
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.43-3011.00 | 0.001916.4 | 0.004122.2 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Receive payments and post amounts paid to customer accounts.O*NET Task ID 2472 | 1.0 |
Record information about financial status of customers and status of collection efforts.O*NET Task ID 2474 | 1.0 |
Advise customers of necessary actions and strategies for debt repayment.O*NET Task ID 2477 | 1.0 |
Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.O*NET Task ID 2479 | 1.0 |
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.O*NET Task ID 2480 | 1.0 |
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.O*NET Task ID 18560 | 1.0 |
Locate and monitor overdue accounts, using computers and a variety of automated systems.O*NET Task ID 2473 | 0.5 |
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.O*NET Task ID 2475 | 0.5 |
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.O*NET Task ID 2476 | 0.5 |
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.O*NET Task ID 2478 | 0.5 |
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.O*NET Task ID 2481 | 0.5 |
Negotiate credit extensions when necessary.O*NET Task ID 2482 | 0.5 |
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.O*NET Task ID 2483 | 0.5 |
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.O*NET Task ID 2484 | 0.5 |
Answer customer questions regarding problems with their accounts.O*NET Task ID 18559 | 0.5 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
O*NET 31.0 全部任务（15 项）
本职业在 O*NET 31.0 中的全部任务（英文原文；任务类型为核心或补充）。暴露值不列在此清单中，而在上方表格里，位于各来源所用 O*NET 版本的任务表述旁。
| 任务（O*NET 31.0） | 类型 |
|---|---|
| Receive payments and post amounts paid to customer accounts. | 核心 |
| Locate and monitor overdue accounts, using computers and a variety of automated systems. | 核心 |
| Record information about financial status of customers and status of collection efforts. | 核心 |
| Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. | 核心 |
| Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. | 核心 |
| Advise customers of necessary actions and strategies for debt repayment. | 核心 |
| Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. | 核心 |
| Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports. | 核心 |
| Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. | 核心 |
| Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. | 核心 |
| Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. | 核心 |
| Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts. | 核心 |
| Answer customer questions regarding problems with their accounts. | 核心 |
| Negotiate credit extensions when necessary. | 补充 |
| Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims. | 补充 |
0.00/ 3· 机器人暴露指数
尺度 · 母数 · 来源
对每项体力任务，按已实际部署、销售或演示的机器人能够完成它的环境评定 0–3 级（0 不可 · 1 围栏式机器单元、灌装线等机器人专用设施 · 2 医院药房、集装箱港口等受管理的设施 · 3 私人住宅、建筑工地等非结构化环境），再按工作时间占比求平均
以该职业 O*NET 29.3 任务中的体力任务为准
等级与时间占比由 Anthropic 使用 Claude Opus 5（网络搜索）估算（截至 2026 年）。
机器人暴露指数与本站的 AI 暴露度是不同的指标，不能相加或相互比较。该指数不代表实际采用情况或成本竞争力，0 也包括没有体力任务的职业。
每项体力任务的等级
该职业的 O*NET 29.3 任务中没有被归类为体力任务的任务。
职业信息
就业展望（BLS）
- 就业人数，2025
- 160K
- 预计就业人数，2035
- 143K
- 变化 (2025–35)
- -10.4%
- 年薪中位数，2025
- $47,030
- 入职通常所需学历
- High school diploma or equivalent
韩国职业分类关联（KSCO）
来自 AI Changing Work 制作的 Korea Occupation Direct Crosswalk v1.1 当前版本的关联。关系值从 O*NET-SOC 职业一侧解读。
| KSCO 代码 | KSCO 名称 | 关系 | 状态 |
|---|---|---|---|
| 34051 | 수금원 | 本职业范围更宽 | 已确认 |
| 34052 | 신용 추심원 | 本职业范围更宽 | 已确认 |
关系与状态的定义(kr-direct v1.1)
国际劳工组织（ILO）职业说明
以下 ISCO-08 职业组由 AI Changing Work 原样套用美国劳工统计局（BLS）发布的对照表（2018 SOC→2010 SOC、2010 SOC→ISCO-08）、不逐案取舍，与本职业相关联；每项关联可能是完全对应，也可能是部分对应。
- ISCO-08 4214Debt Collectors and Related Workers
债务催收员及有关人员
自行翻译
自行翻译 · 非 ISCO 官方词汇 — 未经国际劳工组织审核。
以下定义、任务和职业示例是 ILO 对该 ISCO-08 职业组的描述，而不是对本职业的描述。
Debt collectors and related workers collect payments on overdue accounts and bad cheques and collect charity payments.
任务
- (a) tracing and locating debtors;
- (b) telephoning, visiting, or writing to customers to collect money or arrange for later payments;
- (c) preparing reports including amounts collected, and maintain records and files related to collection work;
- (d) recommending legal action or discontinuation of service when payment cannot be otherwise obtained;
- (e) asking for and collecting charity payments.
职业示例
Bill and account collector · Charity collector · Debt collector
Sources: ILO ISCO-08 — details: Credits
ESCO 职业词汇
以下每一项都是在已公开的ESCO-O*NET Crosswalk（第 1 版，2022 年）中与本职业逐项对应的。对应类型出自该对照表；表述出自 AI Changing Work。
- debt collectorESCO 4214.1范围相同
Debt collectors compile debt owned to the organisation or third parties, mostly in cases when the debt is past its due date.
- billing clerkESCO 4311.1有重叠，但不相同
Billing clerks create invoices and credit memos, issuing them to customers by all necessary means, and updating customer files. They issue invoices to customers and monthly customer statements, update customer files, process credit memos, enter and submit invoices, etc.
- collection managerESCO 2621.3有重叠，但不相同
Collection managers ensure the care and preservation of objects within cultural institutions, like museums, libraries, and archives. Collection managers, along with exhibition curators, and conservators, play a very important role in collections care. They can be found in most large museums.
- credit analystESCO 3312.2.1有重叠，但不相同
Credit analysts investigate credit applications from customers and evaluate if the applications comply with regulations and guidelines of the financial loan-granting institution. On the basis of credit analyses they advise financial institutions whether customers are loan worthy. They perform tasks such as collecting data on the loan applicant, aquire additional information from other departments or institutions and indicating what sort of agreements the financial institution should reach with the credit applicant. Credit analysts also follow up on the development of the credit portfolio of clients.
- insurance collectorESCO 4214.2有重叠，但不相同
Insurance collectors collect payment for an overdue insurance bill. They specialise in all areas of insurance such as medical, life, car, travel, etc and recurrently contact individuals to offer payment assistance or to facilitate payment plans according to individual's financial situation.
来源: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
许可: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
法国职业分类关联（ROME）
本职业与 ROME 4.0 职业条目（fiche）之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。标为「暂定」的关联仅凭同一模型系列（Claude）两位判定者的判定采纳，或对其判定适用运营方规则后采纳，因此其依据弱于已确认的关联。
| ROME 代码 | ROME 名称（法语） | 关系 |
|---|---|---|
| D1422 | Chargé / Chargée de recouvrement de créances | 范围相同暂定 |
| C1507 | Chargé / Chargée de recouvrement immobilier | 相关，但不对应暂定 |
| K1908 | Responsable de service contentieux et recouvrement | 相关，但不对应暂定 |
| M1611 | Secrétaire Facturier / Facturière | 相关，但不对应暂定 |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
西班牙职业分类关联（CNO-11）
本职业与 CNO-11 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。
| CNO-11 代码 | CNO-11 名称（西班牙语） | 关系 |
|---|---|---|
| 4445 | Cobradores de facturas, deudas y empleados afines | 范围相同暂定 |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
德国职业分类关联（KldB）
本职业与 KldB 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。
| KldB 代码 | KldB 名称（德语） | 关系 |
|---|---|---|
| 53162 | Inkassobeauftragte - fachlich ausgerichtete Tätigkeiten | 本职业范围更宽 |
| 72213 | Berufe in der Buchhaltung - komplexe Spezialistentätigkeiten | 相关，但不对应 |
| 53232 | Berufe im Gerichtsvollzug - fachlich ausgerichtete Tätigkeiten | 相关，但不对应暂定 |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
日本职业分类关联（JSCO）
本职业与 JSCO 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。
| JSCO 代码 | JSCO 名称（日语） | 关系 |
|---|---|---|
| 291 | 集金人 | 有重叠，但不相同 |
| 256 | 電話応接事務員 | 相关，但不对应 |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
本页数据的来源与许可，以及 AI Changing Work 的修改与翻译说明：致谢与来源