Hotel, Motel, and Resort Desk Clerks

Office and Administrative Support Occupations
O*NET-SOC 代码
43-4081.00

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

  • 数据来源: BLS发布时间: 2026-08

    很高· 相对

    低四级相对区间很高

    职业群单位数值

    尺度 · 母数 · 来源

    四级相对类别（低 / 中等 / 高 / 很高）

    以BLS就业预测表中831个细分职业为基数。取值按 NEM（全国就业矩阵）代码给定，因此共用同一 NEM 代码的职业得到相同分档

    来源数据集（XLSX 文件下载）

  • 数据来源: Anthropic发布时间: 2026-03

    0.173

    0.000此处所载数值的范围0.745
    尺度 · 母数 · 来源

    观测暴露度指数，按发布原值0–1

    以O*NET任务映射为基准

    按 SOC 2018 职业发布的数值；具有相同 SOC 2018 代码的所有 O*NET 职业均显示此值

    来源数据集（CSV 文件下载）

  • 数据来源: ILO发布时间: 2025

    0.51

    0.09此处所载数值的范围0.70

    职业群单位数值

    尺度 · 母数 · 来源

    生成式AI暴露度指数，按发布原值0–1

    按 ISCO-08 细类（4 位）发布的数值。按原样应用美国劳工统计局（BLS）的官方对照表（ISCO-08→2010 SOC、2010 SOC→2018 SOC）关联到本职业，对应关系为全部或部分对应

    来源数据集（PDF 文件下载）

该来源发布的是什么性质的数值

BLS的类别是相对排位而非绝对水平，也不是一手测量：它把多项已发表研究给出的职业百分位排名归并为四个等级。它不是就业或工资预测，不是采用概率，也不区分自动化与增强。

Task-level exposure

已评分任务 20 项 · β ≥ 0.5 的任务 16 项（80.0%）

β = 直接暴露（E1）+ 0.5 × 借助工具时的暴露（E2），依据原始代码库的定义。

  • 原始单位：O*NET 27.2 任务 → O*NET 31.0 职业代码
  • 所有已评分任务均在 O*NET 31.0 任务列表中。
来源
OpenAI "GPTs are GPTs" exposure rubric
版本
gh-main-0471612
许可
MIT License, Copyright (c) 2024 OpenAI
Task (O*NET 30.2)Claude.aiRaw / share %APIRaw / share %
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

43-4081.00

0.00000.0—0
Make and confirm reservations.
—00.00000.0
Record guest comments or complaints, referring customers to managers as necessary.
—00.00000.0
Arrange tours, taxis, or restaurant reservations for customers.
—00.00000.0
Not observed on any surface — 16 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states.
Greet, register, and assign rooms to guests of hotels or motels.
—0—0
Verify customers' credit, and establish how the customer will pay for the accommodation.
—0—0
Keep records of room availability and guests' accounts, manually or using computers.
—0—0
Compute bills, collect payments, and make change for guests.
—0—0
Issue room keys and escort instructions to bellhops.
—0—0
Review accounts and charges with guests during the check out process.
—0—0
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
—0—0
Transmit and receive messages, using telephones or telephone switchboards.
—0—0
Contact housekeeping or maintenance staff when guests report problems.
—0—0
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
—0—0
Deposit guests' valuables in hotel safes or safe-deposit boxes.
—0—0
Date-stamp, sort, and rack incoming mail and messages.
—0—0
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
—0—0
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
—0—0
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
—0—0
Plan, schedule or supervise the work of other employees.
—0—0

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

O*NET 31.0 全部任务（20 项）

本职业在 O*NET 31.0 中的全部任务（英文原文；任务类型为核心或补充）。暴露值不列在此清单中，而在上方表格里，位于各来源所用 O*NET 版本的任务表述旁。

任务（O*NET 31.0）类型
Greet, register, and assign rooms to guests of hotels or motels.核心
Verify customers' credit, and establish how the customer will pay for the accommodation.核心
Keep records of room availability and guests' accounts, manually or using computers.核心
Compute bills, collect payments, and make change for guests.核心
Issue room keys and escort instructions to bellhops.核心
Review accounts and charges with guests during the check out process.核心
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.核心
Transmit and receive messages, using telephones or telephone switchboards.核心
Contact housekeeping or maintenance staff when guests report problems.核心
Make and confirm reservations.核心
Record guest comments or complaints, referring customers to managers as necessary.核心
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.核心
Date-stamp, sort, and rack incoming mail and messages.核心
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.核心
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.核心
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.核心
Arrange tours, taxis, or restaurant reservations for customers.补充
Deposit guests' valuables in hotel safes or safe-deposit boxes.补充
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.补充
Plan, schedule or supervise the work of other employees.补充

职业信息

就业展望（BLS）

就业人数，2025
265K
预计就业人数，2035
270K
变化 (2025–35)
+1.8%
年薪中位数，2025
$35,070
入职通常所需学历
High school diploma or equivalent
最低 $30,890BLS EP 2025–35 中 825 个细分职业的工资中位数范围最高 $559,030

来源: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

韩国职业分类关联（KSCO）

来自 AI Changing Work 制作的 Korea Occupation Direct Crosswalk v1.1 当前版本的关联。关系值从 O*NET-SOC 职业一侧解读。

KSCO 代码KSCO 名称关系状态
36121예약 및 접수 사무원本职业范围更宽已确认

关系与状态的定义(kr-direct v1.1)

国际劳工组织（ILO）职业说明

以下 ISCO-08 职业组由 AI Changing Work 原样套用美国劳工统计局（BLS）发布的对照表（2018 SOC→2010 SOC、2010 SOC→ISCO-08）、不逐案取舍，与本职业相关联；每项关联可能是完全对应，也可能是部分对应。

  • ISCO-08 4224Hotel Receptionists

    酒店接待员

自行翻译

自行翻译 · 非 ISCO 官方词汇 — 未经国际劳工组织审核。

以下定义、任务和职业示例是 ILO 对该 ISCO-08 职业组的描述，而不是对本职业的描述。

Hotel receptionists welcome and register guests in hotels and other establishments that provide accommodation services. They assign rooms, issue keys, provide information concerning the services provided, make room reservations, keep a record of rooms available for occupancy and present statements of charges to departing guests and receive payment.

任务

  • (a) maintaining an inventory of rooms available for occupancy, reservations and room assignments;
  • (b) registering arriving guests, assigning rooms; verifying customer’s credit and issuing room keys;
  • (c) providing information regarding hotel services and services available in the community;
  • (d) providing information about availability of accommodation and making room reservations;
  • (e) responding to guests’ requests for housekeeping and maintenance services as well as complaints;
  • (f) contacting housekeeping or maintenance services when guests report problems;
  • (g) compiling and checking guest accounts for charges using computerized or manual systems;
  • (h) receiving and forwarding messages in person or using telephone or telephone switchboard;
  • (i) reviewing statements of charges to departing guests and receiving payment.

职业示例

Hotel front desk clerk · Hotel receptionist

Sources: ILO ISCO-08 — details: Credits

ESCO 职业词汇

以下每一项都是在已公开的ESCO-O*NET Crosswalk（第 1 版，2022 年）中与本职业逐项对应的。对应类型出自该对照表；表述出自 AI Changing Work。

  • hotel conciergeESCO 4229.1范围相同

    Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.

  • hospitality establishment receptionistESCO 4224.1有重叠，但不相同

    Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.

  • night auditorESCO 4226.1有重叠，但不相同

    Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping.

  • receptionistESCO 4226.2有重叠，但不相同

    Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.

来源: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

许可: CC BY 4.0 (EU Reuse Notice)

查看原文

ESCO reuse terms and the modification notice are in Credits.

法国职业分类关联（ROME）

本职业与 ROME 4.0 职业条目（fiche）之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。标为「暂定」的关联仅凭同一模型系列（Claude）两位判定者的判定采纳，或对其判定适用运营方规则后采纳，因此其依据弱于已确认的关联。

ROME 代码ROME 名称（法语）关系
G1703Réceptionniste范围相同暂定
G1709Agent / Agente d'accueil et de prévention en camping本职业范围更宽
G1502Employé / Employée d'hôtel相关，但不对应暂定
G1704Agent / Agente de réservation en hôtellerie相关，但不对应暂定

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

西班牙职业分类关联（CNO-11）

本职业与 CNO-11 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。

CNO-11 代码CNO-11 名称（西班牙语）关系
4422Recepcionistas de hoteles范围相同暂定

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

德国职业分类关联（KldB）

本职业与 KldB 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。

KldB 代码KldB 名称（德语）关系
63222Berufe im Hotelservice - fachlich ausgerichtete Tätigkeiten本职业范围更窄暂定
63212Hotelkaufleute - fachlich ausgerichtete Tätigkeiten相关，但不对应暂定
63221Berufe im Hotelservice - Helfer-/Anlerntätigkeiten相关，但不对应暂定

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

日本职业分类关联（JSCO）

本职业与 JSCO 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。

JSCO 代码JSCO 名称（日语）关系
407娯楽場等接客員本职业范围更窄暂定
404身の回り世話従事者相关，但不对应

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

本页数据的来源与许可，以及 AI Changing Work 的修改与翻译说明：致谢与来源