Order Clerks

Office and Administrative Support Occupations
O*NET-SOC 代码
43-4151.00

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

  • 数据来源: BLS发布时间: 2026-08

    很高· 相对

    低四级相对区间很高

    职业群单位数值

    尺度 · 母数 · 来源

    四级相对类别（低 / 中等 / 高 / 很高）

    以BLS就业预测表中831个细分职业为基数。取值按 NEM（全国就业矩阵）代码给定，因此共用同一 NEM 代码的职业得到相同分档

    来源数据集（XLSX 文件下载）

  • 数据来源: Anthropic发布时间: 2026-03

    0.075

    0.000此处所载数值的范围0.745
    尺度 · 母数 · 来源

    观测暴露度指数，按发布原值0–1

    以O*NET任务映射为基准

    按 SOC 2018 职业发布的数值；具有相同 SOC 2018 代码的所有 O*NET 职业均显示此值

    来源数据集（CSV 文件下载）

  • 数据来源: ILO发布时间: 2025

    0.63

    0.09此处所载数值的范围0.70

    职业群单位数值

    尺度 · 母数 · 来源

    生成式AI暴露度指数，按发布原值0–1

    按 ISCO-08 细类（4 位）发布的数值。按原样应用美国劳工统计局（BLS）的官方对照表（ISCO-08→2010 SOC、2010 SOC→2018 SOC）关联到本职业，对应关系为全部或部分对应

    来源数据集（PDF 文件下载）

该来源发布的是什么性质的数值

BLS的类别是相对排位而非绝对水平，也不是一手测量：它把多项已发表研究给出的职业百分位排名归并为四个等级。它不是就业或工资预测，不是采用概率，也不区分自动化与增强。

Task-level exposure

显示隐藏的 16 项工作

已评分任务 19 项 · β ≥ 0.5 的任务 19 项（100.0%）

β = 直接暴露（E1）+ 0.5 × 借助工具时的暴露（E2），依据原始代码库的定义。

  • 原始单位：O*NET 27.2 任务 → O*NET 31.0 职业代码
  • 所有已评分任务均在 O*NET 31.0 任务列表中。
来源
OpenAI "GPTs are GPTs" exposure rubric
版本
gh-main-0471612
许可
MIT License, Copyright (c) 2024 OpenAI
Task (O*NET 30.2)Claude.aiRaw / share %APIRaw / share %
Receive and respond to customer complaints.

43-4151.00

0.020066.70.140087.5
Recommend merchandise or services that will meet customers' needs.

43-4151.00

0.010033.30.00000.0
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

43-4151.00

0.00000.00.020012.5

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

O*NET 31.0 全部任务（19 项）

本职业在 O*NET 31.0 中的全部任务（英文原文；任务类型为核心或补充）。暴露值不列在此清单中，而在上方表格里，位于各来源所用 O*NET 版本的任务表述旁。

任务（O*NET 31.0）类型
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.核心
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.核心
Receive and respond to customer complaints.核心
Verify customer and order information for correctness, checking it against previously obtained information as necessary.核心
Check inventory records to determine availability of requested merchandise.核心
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.核心
File copies of orders received, or post orders on records.核心
Compute total charges for merchandise or services and shipping charges.核心
Recommend merchandise or services that will meet customers' needs.核心
Inspect outgoing work for compliance with customers' specifications.核心
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.核心
Prepare invoices, shipping documents, and contracts.补充
Direct specified departments or units to prepare and ship orders to designated locations.补充
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.补充
Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.补充
Adjust inventory records to reflect product movement.补充
Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.补充
Recommend type of packing or labeling needed on order.补充
Calculate and compile order-related statistics, and prepare reports for management.补充

职业信息

就业展望（BLS）

就业人数，2025
79K
预计就业人数，2035
65K
变化 (2025–35)
-17.5%
年薪中位数，2025
$46,170
入职通常所需学历
Some college, no degree
最低 $30,890BLS EP 2025–35 中 825 个细分职业的工资中位数范围最高 $559,030

来源: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

韩国职业分类关联（KSCO）

来自 AI Changing Work 制作的 Korea Occupation Direct Crosswalk v1.1 当前版本的关联。关系值从 O*NET-SOC 职业一侧解读。

KSCO 代码KSCO 名称关系状态
31121영업 관리 사무원相关，但不对应已确认
31124판매 사무원相关，但不对应已确认

关系与状态的定义(kr-direct v1.1)

国际劳工组织（ILO）职业说明

以下 ISCO-08 职业组由 AI Changing Work 原样套用美国劳工统计局（BLS）发布的对照表（2018 SOC→2010 SOC、2010 SOC→ISCO-08）、不逐案取舍，与本职业相关联；每项关联可能是完全对应，也可能是部分对应。

  • ISCO-08 4419Clerical Support Workers Not Elsewhere Classified

    其他未列明的文书支持人员

自行翻译

自行翻译 · 非 ISCO 官方词汇 — 未经国际劳工组织审核。

以下定义、任务和职业示例是 ILO 对该 ISCO-08 职业组的描述，而不是对本职业的描述。

This unit group covers clerical support workers not classified elsewhere in Major Group 4: Clerical Support Workers. For instance, the group includes, correspondence clerks, press clippers and publication clerks.

任务

  • In such cases tasks would include -
  • (a) receiving customers' orders for classified advertising, writing and editing copy, calculating advertising rates and billing customers;
  • (b) writing business and government correspondence such as replies to requests for information and assistance, damage claims, credit and billing enquiries and service complaints;
  • (c) assisting in the preparation of periodicals, advertisements, catalogues, directories and other material for publication;
  • (d) reading newspapers, magazines, press releases and other publications to locate and file articles of interest to staff and clients.

职业示例

Advertising clerk · Correspondence clerk · Directory compiler · Press clipper · Publication clerk

Sources: ILO ISCO-08 — details: Credits

ESCO 职业词汇

以下每一项都是在已公开的ESCO-O*NET Crosswalk（第 1 版，2022 年）中与本职业逐项对应的。对应类型出自该对照表；表述出自 AI Changing Work。

  • sales processorESCO 5223.5本职业范围更宽

    Sales processors handle sales, select channels of delivery, execute orders and inform clients about dispatching and procedures. They communicate with clients in order to address missing information and/or additional details.

  • sales support assistantESCO 4311.2有重叠，但不相同

    Sales support assistants perform a variety of general sales support tasks, such as supporting the development of sales plans, managing clerical activities of sales efforts, verifying client invoices and other accounting documents or records, compiling data, and preparing reports for other company departments.

  • warehouse order pickerESCO 9333.8.1有重叠，但不相同

    Warehouse order pickers prepare orders manually. They pick up orders and bring them to the delivery platform for processing, or in the trade sector to allow customers to pick them up. They are expected to complete orders for shipment, keeping in mind the quantity and type of goods specified and meeting quality criteria established by the company. They also assemble various types of merchandise for shipment and transport orders to shipping locations as specified by a supervisor. They typically stack bundled articles on pallet by hand, are responsible for wrapping articles on the pallet to secure them while moving, and for ensuring the integrity of the pallet.

来源: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

许可: CC BY 4.0 (EU Reuse Notice)

查看原文

ESCO reuse terms and the modification notice are in Credits.

法国职业分类关联（ROME）

本职业与 ROME 4.0 职业条目（fiche）之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。标为「暂定」的关联仅凭同一模型系列（Claude）两位判定者的判定采纳，或对其判定适用运营方规则后采纳，因此其依据弱于已确认的关联。

ROME 代码ROME 名称（法语）关系
D1409Assistant / Assistante administration des ventes本职业范围更窄暂定
D1429Assistant / Assistante import-export相关，但不对应
M1701Responsable de l'administration des ventes相关，但不对应
D1401Assistant commercial / Assistante commerciale相关，但不对应暂定
N1110Magasinier / Magasinière相关，但不对应暂定

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

西班牙职业分类关联（CNO-11）

本职业与 CNO-11 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。

CNO-11 代码CNO-11 名称（西班牙语）关系
4121Empleados de control de abastecimientos e inventario相关，但不对应
4309Empleados administrativos sin tareas de atención al público no clasificados bajo otros epígrafes相关，但不对应暂定

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

德国职业分类关联（KldB）

本职业与 KldB 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。

KldB 代码KldB 名称（德语）关系
61122Berufe im Vertrieb (außer Informations- und Kommunikationstechnologien) - fachlich ausgerichtete Tätigkeiten本职业范围更窄
61212Kaufleute im Groß- und Außenhandel - fachlich ausgerichtete Tätigkeiten相关，但不对应

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

日本职业分类关联（JSCO）

本职业与 JSCO 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。

JSCO 代码JSCO 名称（日语）关系
281営業・販売事務員有重叠，但不相同
256電話応接事務員相关，但不对应
259その他の一般事務従事者相关，但不对应

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

本页数据的来源与许可，以及 AI Changing Work 的修改与翻译说明：致谢与来源