Receptionists and Information Clerks
Office and Administrative Support Occupations- O*NET-SOC 代码
- 43-4171.00
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
- 数据来源: BLS发布时间: 2026-08
很高· 相对
低四级相对区间很高职业群单位数值
尺度 · 母数 · 来源
四级相对类别（低 / 中等 / 高 / 很高）
以BLS就业预测表中831个细分职业为基数。取值按 NEM（全国就业矩阵）代码给定，因此共用同一 NEM 代码的职业得到相同分档
- 数据来源: Anthropic发布时间: 2026-03
0.434
0.000此处所载数值的范围0.745尺度 · 母数 · 来源
- 数据来源: ILO发布时间: 2025
0.57–0.58· ISCO-08 职业组 3 个
尺度 · 母数 · 来源
生成式AI暴露度指数，按发布原值0–1
按 ISCO-08 细类（4 位）发布的数值。按原样应用美国劳工统计局（BLS）的官方对照表（ISCO-08→2010 SOC、2010 SOC→2018 SOC）关联到本职业，对应关系为全部或部分对应
该来源发布的是什么性质的数值
BLS的类别是相对排位而非绝对水平，也不是一手测量：它把多项已发表研究给出的职业百分位排名归并为四个等级。它不是就业或工资预测，不是采用概率，也不区分自动化与增强。
各关联 ISCO-08 职业组的 ILO 数值
- ISCO-08 4222Contact Centre Information Clerks0.58
- ISCO-08 4225Inquiry Clerks0.57
- ISCO-08 4226Receptionists (general)0.57
Task-level exposure
仅显示有暴露的工作已评分任务 19 项 · β ≥ 0.5 的任务 16 项（84.2%）
β = 直接暴露（E1）+ 0.5 × 借助工具时的暴露（E2），依据原始代码库的定义。
- 原始单位：O*NET 27.2 任务 → O*NET 31.0 职业代码
- 已评分任务中有 1 项不在 O*NET 31.0 任务列表中，其分数按 O*NET 27.2 的发布值保留。
- 来源
- OpenAI "GPTs are GPTs" exposure rubric
- 版本
- gh-main-0471612
- 许可
- MIT License, Copyright (c) 2024 OpenAI
| Task (O*NET 30.2) | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Analyze data to determine answers to questions from customers or members of the public.43-4171.00 | 0.290080.6 | 1.070093.9 |
Process and prepare memos, correspondence, travel vouchers, or other documents.43-4171.00 | 0.03008.3 | 0.01000.9 |
File and maintain records.43-4171.00 | 0.02005.6 | 0.02001.8 |
Transmit information or documents to customers, using computer, mail, or facsimile machine.43-4171.00 | 0.01002.8 | 0.02001.8 |
Schedule appointments and maintain and update appointment calendars.43-4171.00 | 0.01002.8 | 0.01000.9 |
Hear and resolve complaints from customers or the public.43-4171.00 | 0.00000.0 | 0.01000.9 |
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.43-4171.00 | 0.00000.0 | 0.00000.0 |
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.43-4171.00 | 0.00000.0 | 0.00000.0 |
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.43-4171.00 | 0.00000.0 | 0.00000.0 |
Schedule space or equipment for special programs and prepare lists of participants.43-4171.00 | 0.00000.0 | —0 |
Enroll individuals to participate in programs and notify them of their acceptance. | —0 | 0.00000.0 |
| Not observed on any surface — 7 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | ||
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. | —0 | —0 |
Receive payment and record receipts for services. | —0 | —0 |
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. | —0 | —0 |
Collect, sort, distribute, or prepare mail, messages, or courier deliveries. | —0 | —0 |
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. | —0 | —0 |
Keep a current record of staff members' whereabouts and availability. | —0 | —0 |
Take orders for merchandise or materials and send them to the proper departments to be filled. | —0 | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.O*NET Task ID 746 | 1.0 |
Analyze data to determine answers to questions from customers or members of the public.O*NET Task ID 752 | 1.0 |
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.O*NET Task ID 756 | 1.0 |
Process and prepare memos, correspondence, travel vouchers, or other documents.O*NET Task ID 758 | 1.0 |
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.O*NET Task ID 744 | 0.5 |
Receive payment and record receipts for services.O*NET Task ID 745 | 0.5 |
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.O*NET Task ID 747 | 0.5 |
Hear and resolve complaints from customers or the public.O*NET Task ID 748 | 0.5 |
File and maintain records.O*NET Task ID 749 | 0.5 |
Transmit information or documents to customers, using computer, mail, or facsimile machine.O*NET Task ID 750 | 0.5 |
Schedule appointments and maintain and update appointment calendars.O*NET Task ID 751 | 0.5 |
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.O*NET Task ID 753 | 0.5 |
Keep a current record of staff members' whereabouts and availability.O*NET Task ID 754 | 0.5 |
Take orders for merchandise or materials and send them to the proper departments to be filled.O*NET Task ID 757 | 0.5 |
Schedule space or equipment for special programs and prepare lists of participants.O*NET Task ID 759 | 0.5 |
Enroll individuals to participate in programs and notify them of their acceptance.O*NET Task ID 760 | 0.5 |
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.O*NET Task ID 755 | 0.0 |
Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.O*NET Task ID 761 | 0.0 |
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.O*NET Task ID 762 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
O*NET 31.0 全部任务（18 项）
本职业在 O*NET 31.0 中的全部任务（英文原文；任务类型为核心或补充）。暴露值不列在此清单中，而在上方表格里，位于各来源所用 O*NET 版本的任务表述旁。
| 任务（O*NET 31.0） | 类型 |
|---|---|
| Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. | 核心 |
| Receive payment and record receipts for services. | 核心 |
| Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. | 核心 |
| Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. | 核心 |
| Hear and resolve complaints from customers or the public. | 核心 |
| File and maintain records. | 核心 |
| Transmit information or documents to customers, using computer, mail, or facsimile machine. | 核心 |
| Schedule appointments and maintain and update appointment calendars. | 核心 |
| Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. | 核心 |
| Collect, sort, distribute, or prepare mail, messages, or courier deliveries. | 核心 |
| Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. | 核心 |
| Analyze data to determine answers to questions from customers or members of the public. | 补充 |
| Keep a current record of staff members' whereabouts and availability. | 补充 |
| Calculate and quote rates for tours, stocks, insurance policies, or other products or services. | 补充 |
| Take orders for merchandise or materials and send them to the proper departments to be filled. | 补充 |
| Process and prepare memos, correspondence, travel vouchers, or other documents. | 补充 |
| Schedule space or equipment for special programs and prepare lists of participants. | 补充 |
| Enroll individuals to participate in programs and notify them of their acceptance. | 补充 |
0.22/ 3· 机器人暴露指数
尺度 · 母数 · 来源
对每项体力任务，按已实际部署、销售或演示的机器人能够完成它的环境评定 0–3 级（0 不可 · 1 围栏式机器单元、灌装线等机器人专用设施 · 2 医院药房、集装箱港口等受管理的设施 · 3 私人住宅、建筑工地等非结构化环境），再按工作时间占比求平均
以该职业 O*NET 29.3 任务中的体力任务为准
等级与时间占比由 Anthropic 使用 Claude Opus 5（网络搜索）估算（截至 2026 年）。
机器人暴露指数与本站的 AI 暴露度是不同的指标，不能相加或相互比较。该指数不代表实际采用情况或成本竞争力，0 也包括没有体力任务的职业。
每项体力任务的等级
机器人环境等级（E0–E3）
E0 机器人不可详情
评定为已实际部署、销售或演示的机器人即使在机器人专用设施中也无法完成
E1 机器人专用设施详情
评定为可在围绕机器搭建的设施中完成，例如围栏式机器单元或灌装线
E2 受管理的设施详情
评定为可在由机构按工作标准维护的人类工作设施中完成，例如医院药房或集装箱港口
E3 非结构化环境详情
评定为可在没有机构按工作标准维护的环境中完成，例如私人住宅或建筑工地
仅列出被归类为体力任务的任务；其他任务在来源中没有等级。
| 任务（O*NET 29.3） | 机器人环境等级 |
|---|---|
| Receive payment and record receipts for services. | E2 受管理的设施 |
| File and maintain records. | E1 机器人专用设施 |
| Collect, sort, distribute, or prepare mail, messages, or courier deliveries. | E1 机器人专用设施 |
| Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. | E2 受管理的设施 |
职业信息
就业展望（BLS）
- 就业人数，2025
- 948K
- 预计就业人数，2035
- 932K
- 变化 (2025–35)
- -1.7%
- 年薪中位数，2025
- $38,010
- 入职通常所需学历
- High school diploma or equivalent
韩国职业分类关联（KSCO）
来自 AI Changing Work 制作的 Korea Occupation Direct Crosswalk v1.1 当前版本的关联。关系值从 O*NET-SOC 职业一侧解读。
| KSCO 代码 | KSCO 名称 | 关系 | 状态 |
|---|---|---|---|
| 36122 | 데스크 안내원 | 范围相同 | 已确认 |
| 36129 | 그 외 안내‧접수원 및 전화교환원 | 本职业范围更宽 | 已确认 |
| 36123 | 방송 안내원 | 有重叠，但不相同 | 已确认 |
关系与状态的定义(kr-direct v1.1)
国际劳工组织（ILO）职业说明
以下 ISCO-08 职业组由 AI Changing Work 原样套用美国劳工统计局（BLS）发布的对照表（2018 SOC→2010 SOC、2010 SOC→ISCO-08）、不逐案取舍，与本职业相关联；每项关联可能是完全对应，也可能是部分对应。
- ISCO-08 4222Contact Centre Information Clerks
呼叫中心信息咨询员
- ISCO-08 4225Inquiry Clerks
咨询接待文员
- ISCO-08 4226Receptionists (general)
接待员（一般）
自行翻译
自行翻译 · 非 ISCO 官方词汇 — 未经国际劳工组织审核。
Sources: ILO ISCO-08 — details: Credits
ESCO 职业词汇
以下每一项都是在已公开的ESCO-O*NET Crosswalk（第 1 版，2022 年）中与本职业逐项对应的。对应类型出自该对照表；表述出自 AI Changing Work。
- customer contact centre information clerkESCO 4222.1本职业范围更宽
Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation's services, products and policies.
- front line medical receptionistESCO 4226.2.1本职业范围更宽
Front line medical receptionists greet clients and patients as they arrive at the medical facility and check them in, collect patient notes and make appointments work under the supervision and direction of healthcare institution manager.
- hospitality establishment receptionistESCO 4224.1本职业范围更宽
Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.
- receptionistESCO 4226.2本职业范围更宽
Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.
- veterinary receptionistESCO 4226.2.2本职业范围更宽
Veterinary receptionists provide reception and office/administrative support in a veterinary practice, scheduling appointments and receiving clients, sale and advice on animal related products, in accordance with national legislation.
来源: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
许可: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
法国职业分类关联（ROME）
本职业与 ROME 4.0 职业条目（fiche）之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。标为「暂定」的关联仅凭同一模型系列（Claude）两位判定者的判定采纳，或对其判定适用运营方规则后采纳，因此其依据弱于已确认的关联。
| ROME 代码 | ROME 名称（法语） | 关系 |
|---|---|---|
| M1601 | Chargé / Chargée d'accueil | 范围相同暂定 |
| G1101 | Agent / Agente d'accueil touristique | 本职业范围更宽暂定 |
| G1703 | Réceptionniste | 相关，但不对应暂定 |
| M1609 | Secrétaire médical / Secrétaire médicale | 相关，但不对应暂定 |
| M1616 | Auxiliaire de gestion des écoles de conduite | 相关，但不对应暂定 |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
西班牙职业分类关联（CNO-11）
本职业与 CNO-11 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。
| CNO-11 代码 | CNO-11 名称（西班牙语） | 关系 |
|---|---|---|
| 4411 | Empleados de información al usuario | 本职业范围更宽暂定 |
| 4412 | Recepcionistas (excepto de hoteles) | 本职业范围更宽暂定 |
| 5824 | Azafatos de tierra | 相关，但不对应暂定 |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
德国职业分类关联（KldB）
本职业与 KldB 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。
| KldB 代码 | KldB 名称（德语） | 关系 |
|---|---|---|
| 71452 | Berufe in der Auskunft und Kundeninformation - fachlich ausgerichtete Tätigkeiten | 本职业范围更宽 |
| 71401 | Büro- und Sekretariatskräfte (ohne Spezialisierung) - Helfer-/Anlerntätigkeiten | 有重叠，但不相同暂定 |
| 73222 | Verwaltende Berufe im Sozial- und Gesundheitswesen - fachlich ausgerichtete Tätigkeiten | 相关，但不对应 |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
日本职业分类关联（JSCO）
本职业与 JSCO 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。
| JSCO 代码 | JSCO 名称（日语） | 关系 |
|---|---|---|
| 254 | 受付・案内事務員 | 范围相同暂定 |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
与本职业相关的近期变化
摘要和关联标注由 AI Changing Work 撰写和判断；数字请以所链接的来源为准。
直接相关 ILO confirms receptionists among occupations driving gender AI gap; 88% of countries analyzed show women face higher generative AI risks than men
[来源: ILO: Gen AI, Occupational Segregation and Gender Equality (Mar 2026)]相关 ILO: business administration and clerical support nearly twice as likely to be exposed to GenAI.
[来源: ILO Research Brief, March 2026]直接相关 Brookings study identifies 965,000 receptionists among workers with high AI exposure and low adaptive capacity. Vulnerability concentrated in smaller cities with shallow labor markets.
[来源: Brookings Institution — Measuring US workers capacity to adapt (2026-01)]
本页数据的来源与许可，以及 AI Changing Work 的修改与翻译说明：致谢与来源