Reservation and Transportation Ticket Agents and Travel Clerks
Office and Administrative Support Occupations- O*NET-SOC 代码
- 43-4181.00
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
- 数据来源: BLS发布时间: 2026-08
很高· 相对
低四级相对区间很高职业群单位数值
尺度 · 母数 · 来源
四级相对类别（低 / 中等 / 高 / 很高）
以BLS就业预测表中831个细分职业为基数。取值按 NEM（全国就业矩阵）代码给定，因此共用同一 NEM 代码的职业得到相同分档
- 数据来源: Anthropic发布时间: 2026-03
0.247
0.000此处所载数值的范围0.745尺度 · 母数 · 来源
- 数据来源: ILO发布时间: 2025
0.56
0.09此处所载数值的范围0.70职业群单位数值
尺度 · 母数 · 来源
生成式AI暴露度指数，按发布原值0–1
按 ISCO-08 细类（4 位）发布的数值。按原样应用美国劳工统计局（BLS）的官方对照表（ISCO-08→2010 SOC、2010 SOC→2018 SOC）关联到本职业，对应关系为全部或部分对应
该来源发布的是什么性质的数值
BLS的类别是相对排位而非绝对水平，也不是一手测量：它把多项已发表研究给出的职业百分位排名归并为四个等级。它不是就业或工资预测，不是采用概率，也不区分自动化与增强。
Task-level exposure
显示隐藏的 4 项工作已评分任务 21 项 · β ≥ 0.5 的任务 17 项（81.0%）
β = 直接暴露（E1）+ 0.5 × 借助工具时的暴露（E2），依据原始代码库的定义。
- 原始单位：O*NET 27.2 任务 → O*NET 31.0 职业代码
- 已评分任务中有 2 项不在 O*NET 31.0 任务列表中，其分数按 O*NET 27.2 的发布值保留。
- 来源
- OpenAI "GPTs are GPTs" exposure rubric
- 版本
- gh-main-0471612
- 许可
- MIT License, Copyright (c) 2024 OpenAI
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.O*NET Task ID 9752 | 1.0 |
Announce arrival and departure information, using public address systems.O*NET Task ID 9761 | 1.0 |
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.O*NET Task ID 9749 | 0.5 |
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.O*NET Task ID 9750 | 0.5 |
Prepare customer invoices and accept payment.O*NET Task ID 9751 | 0.5 |
Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.O*NET Task ID 9753 | 0.5 |
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.O*NET Task ID 9754 | 0.5 |
Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.O*NET Task ID 9755 | 0.5 |
Maintain computerized inventories of available passenger space and provide information on space reserved or available.O*NET Task ID 9756 | 0.5 |
Confer with customers to determine their service requirements and travel preferences.O*NET Task ID 9757 | 0.5 |
Examine passenger documentation to determine destinations and to assign boarding passes.O*NET Task ID 9758 | 0.5 |
Trace lost, delayed, or misdirected baggage for customers.O*NET Task ID 9762 | 0.5 |
Promote particular destinations, tour packages, and other travel services.O*NET Task ID 9763 | 0.5 |
Provide clients with assistance in preparing required travel documents and forms.O*NET Task ID 9764 | 0.5 |
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.O*NET Task ID 9766 | 0.5 |
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.O*NET Task ID 9767 | 0.5 |
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.O*NET Task ID 9768 | 0.5 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Eloundou et al. (2023): see full notices on the Credits page
O*NET 31.0 全部任务（19 项）
本职业在 O*NET 31.0 中的全部任务（英文原文；任务类型为核心或补充）。暴露值不列在此清单中，而在上方表格里，位于各来源所用 O*NET 版本的任务表述旁。
| 任务（O*NET 31.0） | 类型 |
|---|---|
| Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. | 核心 |
| Prepare customer invoices and accept payment. | 核心 |
| Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies. | 核心 |
| Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. | 核心 |
| Confer with customers to determine their service requirements and travel preferences. | 核心 |
| Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations. | 核心 |
| Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. | 补充 |
| Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries. | 补充 |
| Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements. | 补充 |
| Maintain computerized inventories of available passenger space and provide information on space reserved or available. | 补充 |
| Examine passenger documentation to determine destinations and to assign boarding passes. | 补充 |
| Provide boarding or disembarking assistance to passengers needing special assistance. | 补充 |
| Announce arrival and departure information, using public address systems. | 补充 |
| Promote particular destinations, tour packages, and other travel services. | 补充 |
| Provide clients with assistance in preparing required travel documents and forms. | 补充 |
| Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps. | 补充 |
| Contact motel, hotel, resort, and travel operators to obtain current advertising literature. | 补充 |
| Keep information facilities clean during operation. | 补充 |
| Open or close information facilities. | 补充 |
0.23/ 3· 机器人暴露指数
尺度 · 母数 · 来源
对每项体力任务，按已实际部署、销售或演示的机器人能够完成它的环境评定 0–3 级（0 不可 · 1 围栏式机器单元、灌装线等机器人专用设施 · 2 医院药房、集装箱港口等受管理的设施 · 3 私人住宅、建筑工地等非结构化环境），再按工作时间占比求平均
以该职业 O*NET 29.3 任务中的体力任务为准
等级与时间占比由 Anthropic 使用 Claude Opus 5（网络搜索）估算（截至 2026 年）。
机器人暴露指数与本站的 AI 暴露度是不同的指标，不能相加或相互比较。该指数不代表实际采用情况或成本竞争力，0 也包括没有体力任务的职业。
每项体力任务的等级
机器人环境等级（E0–E3）
E0 机器人不可详情
评定为已实际部署、销售或演示的机器人即使在机器人专用设施中也无法完成
E1 机器人专用设施详情
评定为可在围绕机器搭建的设施中完成，例如围栏式机器单元或灌装线
E2 受管理的设施详情
评定为可在由机构按工作标准维护的人类工作设施中完成，例如医院药房或集装箱港口
E3 非结构化环境详情
评定为可在没有机构按工作标准维护的环境中完成，例如私人住宅或建筑工地
仅列出被归类为体力任务的任务；其他任务在来源中没有等级。
| 任务（O*NET 29.3） | 机器人环境等级 |
|---|---|
| Provide boarding or disembarking assistance to passengers needing special assistance. | E0 机器人不可 |
| Check baggage and cargo and direct passengers to designated locations for loading. | E2 受管理的设施 |
| Keep information facilities clean during operation. | E1 机器人专用设施 |
| Open or close information facilities. | E1 机器人专用设施 |
职业信息
就业展望（BLS）
- 就业人数，2025
- 120K
- 预计就业人数，2035
- 123K
- 变化 (2025–35)
- +2.5%
- 年薪中位数，2025
- $44,390
- 入职通常所需学历
- High school diploma or equivalent
韩国职业分类关联（KSCO）
来自 AI Changing Work 制作的 Korea Occupation Direct Crosswalk v1.1 当前版本的关联。关系值从 O*NET-SOC 职业一侧解读。
| KSCO 代码 | KSCO 名称 | 关系 | 状态 |
|---|---|---|---|
| 36110 | 여행 사무원 | 本职业范围更宽 | 已确认 |
| 52131 | 항공권 판매원 | 本职业范围更宽 | 已确认 |
| 52132 | 승차권 판매원 | 本职业范围更宽 | 已确认 |
关系与状态的定义(kr-direct v1.1)
国际劳工组织（ILO）职业说明
以下 ISCO-08 职业组由 AI Changing Work 原样套用美国劳工统计局（BLS）发布的对照表（2018 SOC→2010 SOC、2010 SOC→ISCO-08）、不逐案取舍，与本职业相关联；每项关联可能是完全对应，也可能是部分对应。
- ISCO-08 4221Travel Consultants and Clerks
旅行顾问和文员
自行翻译
自行翻译 · 非 ISCO 官方词汇 — 未经国际劳工组织审核。
以下定义、任务和职业示例是 ILO 对该 ISCO-08 职业组的描述，而不是对本职业的描述。
Travel consultants and clerks provide information about travel destinations, arrange travel itineraries, obtain travel and accommodation reservations and register passengers at check-in and departure.
任务
- (a) obtaining information about the availability, cost and convenience of different types of transport and accommodation, ascertaining customer’s requirements and advising them on travel arrangements;
- (b) providing information about local and regional attractions, sightseeing tours, restaurants, arts and entertainment, and providing maps and brochures;
- (c) preparing itineraries;
- (d) making and confirming reservations for travel, tours and accommodation;
- (e) issuing tickets, boarding passes and vouchers;
- (f) helping customers in obtaining necessary travel documents such as visas;
- (g) verifying travel documentation and registering passengers and luggage at check-in and departure;
- (h) preparing bills and receiving payments.
职业示例
Airline ticket agent · Check-in attendant · Ticket issuing clerk (travel) · Tourism information clerk · Travel agency clerk · Travel consultant · Travel desk clerk
Sources: ILO ISCO-08 — details: Credits
ESCO 职业词汇
以下每一项都是在已公开的ESCO-O*NET Crosswalk（第 1 版，2022 年）中与本职业逐项对应的。对应类型出自该对照表；表述出自 AI Changing Work。
- ticket sales agentESCO 4221.2范围相同
Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs.
- travel consultantESCO 4221.7本职业范围更窄
Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.
- ticket issuing clerkESCO 5230.3本职业范围更宽
Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
来源: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
许可: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
法国职业分类关联（ROME）
本职业与 ROME 4.0 职业条目（fiche）之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。标为「暂定」的关联仅凭同一模型系列（Claude）两位判定者的判定采纳，或对其判定适用运营方规则后采纳，因此其依据弱于已确认的关联。
| ROME 代码 | ROME 名称（法语） | 关系 |
|---|---|---|
| G1306 | Billettiste voyages | 本职业范围更宽暂定 |
| N2201 | Agent / Agente d'Escale Commerciale aéroportuaire (AEC) | 有重叠，但不相同暂定 |
| G1101 | Agent / Agente d'accueil touristique | 相关，但不对应暂定 |
| G1303 | Conseiller / Conseillère en voyages | 相关，但不对应暂定 |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
西班牙职业分类关联（CNO-11）
本职业与 CNO-11 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。
| CNO-11 代码 | CNO-11 名称（西班牙语） | 关系 |
|---|---|---|
| 4421 | Empleados de agencias de viajes | 有重叠，但不相同 |
| 5824 | Azafatos de tierra | 有重叠，但不相同暂定 |
| 5500 | Cajeros y taquilleros (excepto bancos) | 相关，但不对应 |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
德国职业分类关联（KldB）
本职业与 KldB 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。
| KldB 代码 | KldB 名称（德语） | 关系 |
|---|---|---|
| 51422 | Servicefachkräfte im Luftverkehr - fachlich ausgerichtete Tätigkeiten | 有重叠，但不相同 |
| 63112 | Tourismuskaufleute - fachlich ausgerichtete Tätigkeiten | 有重叠，但不相同 |
| 51412 | Servicefachkräfte im Straßen- und Schienenverkehr - fachlich ausgerichtete Tätigkeiten | 相关，但不对应 |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
日本职业分类关联（JSCO）
本职业与 JSCO 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。
| JSCO 代码 | JSCO 名称（日语） | 关系 |
|---|---|---|
| 301 | 旅客・貨物係事務員 | 有重叠，但不相同暂定 |
| 281 | 営業・販売事務員 | 相关，但不对应暂定 |
| 289 | その他の営業・販売事務従事者 | 相关，但不对应暂定 |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
本页数据的来源与许可，以及 AI Changing Work 的修改与翻译说明：致谢与来源