Public Safety Telecommunicators

Office and Administrative Support Occupations
O*NET-SOC 代码
43-5031.00

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

  • 数据来源: BLS发布时间: 2026-08

    很高· 相对

    低四级相对区间很高

    职业群单位数值

    尺度 · 母数 · 来源

    四级相对类别（低 / 中等 / 高 / 很高）

    以BLS就业预测表中831个细分职业为基数。取值按 NEM（全国就业矩阵）代码给定，因此共用同一 NEM 代码的职业得到相同分档

    来源数据集（XLSX 文件下载）

  • 数据来源: Anthropic发布时间: 2026-03

    0.047

    0.000此处所载数值的范围0.745
    尺度 · 母数 · 来源

    观测暴露度指数，按发布原值0–1

    以O*NET任务映射为基准

    按 SOC 2018 职业发布的数值；具有相同 SOC 2018 代码的所有 O*NET 职业均显示此值

    来源数据集（CSV 文件下载）

  • 数据来源: ILO发布时间: 2025

    0.20

    0.09此处所载数值的范围0.70

    职业群单位数值

    尺度 · 母数 · 来源

    生成式AI暴露度指数，按发布原值0–1

    按 ISCO-08 细类（4 位）发布的数值。按原样应用美国劳工统计局（BLS）的官方对照表（ISCO-08→2010 SOC、2010 SOC→2018 SOC）关联到本职业，对应关系为全部或部分对应

    来源数据集（PDF 文件下载）

该来源发布的是什么性质的数值

BLS的类别是相对排位而非绝对水平，也不是一手测量：它把多项已发表研究给出的职业百分位排名归并为四个等级。它不是就业或工资预测，不是采用概率，也不区分自动化与增强。

Task-level exposure

显示隐藏的 16 项工作

已评分任务 18 项 · β ≥ 0.5 的任务 16 项（88.9%）

β = 直接暴露（E1）+ 0.5 × 借助工具时的暴露（E2），依据原始代码库的定义。

  • 原始单位：O*NET 27.2 任务 → O*NET 31.0 职业代码
  • 所有已评分任务均在 O*NET 31.0 任务列表中。
来源
OpenAI "GPTs are GPTs" exposure rubric
版本
gh-main-0471612
许可
MIT License, Copyright (c) 2024 OpenAI

以下为 O*NET-SOC 2010 职业 43-5031.00 Police, Fire, and Ambulance Dispatchers 的工作任务，由本站依据 O*NET-SOC 2010→2019 官方对照表关联到此职业

Task (O*NET 20.1)Claude.aiRaw / share %APIRaw / share %
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.

43-5031.00

0.013369.60.0060100.0
Provide emergency medical instructions to callers.

43-5031.00

0.005830.4—0

Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page

O*NET 31.0 全部任务（18 项）

本职业在 O*NET 31.0 中的全部任务（英文原文；任务类型为核心或补充）。暴露值不列在此清单中，而在上方表格里，位于各来源所用 O*NET 版本的任务表述旁。

任务（O*NET 31.0）类型
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.核心
Record details of calls, dispatches, and messages.核心
Question callers to determine their locations and the nature of their problems to determine type of response needed.核心
Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.核心
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.核心
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.核心
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.核心
Maintain access to, and security of, highly sensitive materials.核心
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.核心
Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.核心
Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.核心
Learn material and pass required tests for certification.核心
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.核心
Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.核心
Provide emergency medical instructions to callers.核心
Test and adjust communication and alarm systems, and report malfunctions to maintenance units.核心
Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.补充
Operate and maintain mobile dispatch vehicles and equipment.补充

职业信息

就业展望（BLS）

就业人数，2025
106K
预计就业人数，2035
110K
变化 (2025–35)
+3.7%
年薪中位数，2025
$53,040
入职通常所需学历
High school diploma or equivalent
最低 $30,890BLS EP 2025–35 中 825 个细分职业的工资中位数范围最高 $559,030

来源: U.S. Bureau of Labor Statistics, Employment Projections 2025–35 — Employment by detailed occupation, 2025 and projected 2035

韩国职业分类关联（KSCO）

来自 AI Changing Work 制作的 Korea Occupation Direct Crosswalk v1.1 当前版本的关联。关系值从 O*NET-SOC 职业一侧解读。

KSCO 代码KSCO 名称关系状态
41240보안 관제원相关，但不对应已确认

关系与状态的定义(kr-direct v1.1)

国际劳工组织（ILO）职业说明

以下 ISCO-08 职业组由 AI Changing Work 原样套用美国劳工统计局（BLS）发布的对照表（2018 SOC→2010 SOC、2010 SOC→ISCO-08）、不逐案取舍，与本职业相关联；每项关联可能是完全对应，也可能是部分对应。

  • ISCO-08 5419Protective Services Workers Not Elsewhere Classified

    其他未列明的保护性服务人员

自行翻译

自行翻译 · 非 ISCO 官方词汇 — 未经国际劳工组织审核。

以下定义、任务和职业示例是 ILO 对该 ISCO-08 职业组的描述，而不是对本职业的描述。

This unit group covers protective services workers not classified elsewhere in Minor Group 541: Protective Services Workers. For instance, the unit group includes lifeguards, crossing guards and animal control officers.

任务

  • (a) patrolling beaches and swimming pools to prevent accidents and to rescue bathers from drowning;
  • (b) monitoring traffic flow to locate safe gaps through which pedestrians can cross streets;
  • (c) responding to citizen complaints concerning stray domestic animals, livestock and wildlife, issuing warnings and citations to owners and impounding lost, homeless and dangerous animals;
  • (d) patrolling an assigned area to enforce parking regulations;
  • (e) directing traffic.

职业示例

Animal control officer · Beach patrolman/woman · Crossing guard · Game warden · Lifeguard · Traffic warden

Sources: ILO ISCO-08 — details: Credits

ESCO 职业词汇

以下每一项都是在已公开的ESCO-O*NET Crosswalk（第 1 版，2022 年）中与本职业逐项对应的。对应类型出自该对照表；表述出自 AI Changing Work。

  • emergency medical dispatcherESCO 4223.1.1范围相同

    Emergency medical dispatchers respond to urgent calls made to the control center, take information about the emergency situation, the address and other details and dispatch the nearest ambulance or paramedic helicopter.

  • crisis helpline operatorESCO 3412.1有重叠，但不相同

    Crisis helpline operators provide advice and support to distraught callers via the telephone. They have to deal with a diverse range of issues such as abuse, depression and financial problems. Helpline operators maintain records of the phone calls according to regulations and privacy policies.

  • telephone switchboard operatorESCO 4223.1有重叠，但不相同

    Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.

来源: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)

许可: CC BY 4.0 (EU Reuse Notice)

查看原文

ESCO reuse terms and the modification notice are in Credits.

法国职业分类关联（ROME）

本职业与 ROME 4.0 职业条目（fiche）之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。标为「暂定」的关联仅凭同一模型系列（Claude）两位判定者的判定采纳，或对其判定适用运营方规则后采纳，因此其依据弱于已确认的关联。

ROME 代码ROME 名称（法语）关系
D1436Assistant / Assistante de régulation médicale (ARM)本职业范围更宽暂定
K1728Régulateur / Régulatrice de secours en montagne本职业范围更宽暂定
D1428Superviseur / Superviseuse technique et logistique en assistance de régulation médicale相关，但不对应暂定
K2509Opérateur / Opératrice en télésurveillance相关，但不对应暂定

Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.

ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.

(AI Changing Work link release: fr-direct v1)

西班牙职业分类关联（CNO-11）

本职业与 CNO-11 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。

CNO-11 代码CNO-11 名称（西班牙语）关系
4424Teleoperadores本职业范围更窄

Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.

(AI Changing Work link release: es-direct v1)

德国职业分类关联（KldB）

本职业与 KldB 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。

KldB 代码KldB 名称（德语）关系
53132Berufe im Brandschutz - fachlich ausgerichtete Tätigkeiten相关，但不对应暂定
81342Berufe im Rettungsdienst - fachlich ausgerichtete Tätigkeiten相关，但不对应暂定
81343Berufe im Rettungsdienst - komplexe Spezialistentätigkeiten相关，但不对应暂定

Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.

(AI Changing Work link release: de-direct v1)

日本职业分类关联（JSCO）

本职业与 JSCO 职业之间的关联，由 AI Changing Work 借助 AI 模型判定。关系从本职业一侧解读。

JSCO 代码JSCO 名称（日语）关系
246通信機器操作従事者相关，但不对应暂定
441警察官相关，但不对应暂定
452消防員相关，但不对应暂定

Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.

(AI Changing Work link release: jp-direct v1)

本页数据的来源与许可，以及 AI Changing Work 的修改与翻译说明：致谢与来源