客户服务代表

办公与行政支持

AI暴露度

  • 数据来源: BLS发布时间: '26.08

    很高· 相对

    四级相对区间很高

    职业群单位数值

    尺度 · 母数 · 来源

    四级相对类别(低 / 中等 / 高 / 很高)

    以BLS就业预测表中831个细分职业为基数。取值按 NEM(全国就业矩阵)代码给定,因此共用同一 NEM 代码的职业得到相同分档

    来源数据集(XLSX 文件下载)

  • 数据来源: Anthropic发布时间: '26.03

    0.701

    0.000此处所载数值的范围0.745
    尺度 · 母数 · 来源

    观测暴露度指数,按发布原值0–1

    以O*NET任务映射为基准

    来源数据集

  • 数据来源: ILO发布时间: '25

    0.58

    0.09此处所载数值的范围0.70

    职业群单位数值

    尺度 · 母数 · 来源

    生成式AI暴露度指数,按发布原值0–1

    ISCO-08职业小类单位 — 共用同一代码的职业取值相同

    本站计算,并非国际劳工组织发布的数值。在本站与 ILO 数据集相连的 1,012 个职业中,达到或高于此值的占 5%。

    来源数据集

该来源发布的是什么性质的数值

BLS的类别是相对排位而非绝对水平,也不是一手测量:它把多项已发表研究给出的职业百分位排名归并为四个等级。它不是就业或工资预测,不是采用概率,也不区分自动化与增强。

Task-level exposure

Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.

TaskβE1 + 0.5 × E2
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

O*NET Task ID 2584

1.0
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

O*NET Task ID 2589

1.0
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

O*NET Task ID 2578

0.5
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET Task ID 2579

0.5
Check to ensure that appropriate changes were made to resolve customers' problems.

O*NET Task ID 2580

0.5
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

O*NET Task ID 2581

0.5
Refer unresolved customer grievances to designated departments for further investigation.

O*NET Task ID 2582

0.5
Determine charges for services requested, collect deposits or payments, or arrange for billing.

O*NET Task ID 2583

0.5
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

O*NET Task ID 2585

0.5
Solicit sales of new or additional services or products.

O*NET Task ID 2586

0.5

β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.

Data sources & licenses — O*NET®, Eloundou et al. (2023): see full notices on the Credits page

Occupation information

与本职业相关的近期变化

2026年6月: Cited by ADP Research as an example of a high-AI-exposure occupation. Group-level payroll data shows employment in high-exposure occupations down 0.2% year over year overall and down 4.3% for workers aged 22-25 (33rd consecutive monthly decline). The percentages are for the high-exposure group, not for this occupation alone.

[来源: ADP Research, Canaries Dashboard (June 2026)]

2026年5月: Anthropic observed-exposure score: high (zero->observed gap small). High observed exposure due to simpler software pipelines and lower integration cost.

[来源: Anthropic Economic Research (Massenkoff & McCrory, 2026)]

2026年4月: NBER survey of 6,000 executives: 69% use AI but 90% report zero employment impact. Executives predict -0.7% employment decline over next 3 years.

[来源: NBER Working Paper 34836]