موظفو الاستقبال
المكتب والدعم الإداريالتعرّض للذكاء الاصطناعي
- مصدر البيانات: BLSتاريخ النشر: '26.08
مرتفع جدًا· نسبي
منخفضأربع فئات نسبيةمرتفع جدًاقيمة على مستوى المجموعة المهنية
المقياس والأساس والمصدر
أربع فئات نسبية (منخفض / متوسط / مرتفع / مرتفع جدًا)
831 مهنة تفصيلية في جدول توقعات التوظيف لدى BLS. وتُسند القيمة على مستوى رمز مصفوفة التوظيف الوطنية (NEM)، فالمهن التي تشترك في الرمز نفسه تأخذ النطاق نفسه
- مصدر البيانات: Anthropicتاريخ النشر: '26.03
0.434
0.000نطاق القيم المعروضة هنا0.745المقياس والأساس والمصدر
- مصدر البيانات: ILOتاريخ النشر: '25
0.57
0.09نطاق القيم المعروضة هنا0.70قيمة على مستوى المجموعة المهنية
المقياس والأساس والمصدر
مؤشر التعرّض للذكاء الاصطناعي التوليدي، 0–1 كما نُشر
وحدة التصنيف ISCO-08 — تأخذ كل المهن ذات الرمز نفسه هذه القيمة
محسوب من قِبل هذا الموقع وليس منشورًا من منظمة العمل الدولية: من بين 1,012 مهنة يربطها هذا الموقع بمجموعة بيانات المنظمة، تبلغ نسبة التي تساوي هذه القيمة أو تتجاوزها 7%.
ما نوع القيمة التي ينشرها هذا المصدر
فئة BLS رتبة نسبية لا مستوى مطلق، وليست قياسًا مباشرًا: فهي تجمع الرتب المئينية للمهنة في عدة دراسات منشورة في أربع فئات. وهي ليست توقّعًا للتوظيف أو الأجور، ولا احتمالًا للتبني، ولا تفرّق بين الأتمتة والتعزيز.
Task-level exposure
المهام ذات التعرض فقط| Task | Claude.aiRaw / share % |
|---|---|
Analyze data to determine answers to questions from customers or members of the public.43-4171 | 0.027431.3 |
Transmit information or documents to customers, using computer, mail, or facsimile machine.43-4171 | 0.012013.7 |
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.43-4171 | 0.011112.7 |
Process and prepare memos, correspondence, travel vouchers, or other documents.43-4171 | 0.011112.7 |
Schedule appointments and maintain and update appointment calendars.43-4171 | 0.010812.4 |
Hear and resolve complaints from customers or the public.43-4171 | 0.00404.6 |
Schedule space or equipment for special programs and prepare lists of participants.43-4171 | 0.00384.3 |
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.43-4171 | 0.00364.2 |
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.43-4171 | 0.00354.0 |
| Not observed on any surface — 10 task(s) — These tasks have no row in the source for this release. The 0 in the share row is a display-stage composition ratio; absence is what the — in the raw row states. | |
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. | —0 |
Receive payment and record receipts for services. | —0 |
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. | —0 |
File and maintain records. | —0 |
Collect, sort, distribute, or prepare mail, messages, or courier deliveries. | —0 |
Keep a current record of staff members' whereabouts and availability. | —0 |
Take orders for merchandise or materials and send them to the proper departments to be filled. | —0 |
Enroll individuals to participate in programs and notify them of their acceptance. | —0 |
Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park. | —0 |
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. | —0 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task | βE1 + 0.5 × E2 |
|---|---|
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.O*NET Task ID 746 | 1.0 |
Analyze data to determine answers to questions from customers or members of the public.O*NET Task ID 752 | 1.0 |
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.O*NET Task ID 756 | 1.0 |
Process and prepare memos, correspondence, travel vouchers, or other documents.O*NET Task ID 758 | 1.0 |
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.O*NET Task ID 744 | 0.5 |
Receive payment and record receipts for services.O*NET Task ID 745 | 0.5 |
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.O*NET Task ID 747 | 0.5 |
Hear and resolve complaints from customers or the public.O*NET Task ID 748 | 0.5 |
File and maintain records.O*NET Task ID 749 | 0.5 |
Transmit information or documents to customers, using computer, mail, or facsimile machine.O*NET Task ID 750 | 0.5 |
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.O*NET Task ID 755 | 0.0 |
Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.O*NET Task ID 761 | 0.0 |
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.O*NET Task ID 762 | 0.0 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
Occupation information
تغيّرات حديثة تخصّ هذه المهنة
مارس 2026: ILO finds 408 million people globally lack adequate work while AI transforms office roles. Women 24.2% less likely to participate in labor force.
[المصدر: ILO WESO 2026]مارس 2026: ILO: business administration and clerical support nearly twice as likely to be exposed to GenAI.
[المصدر: ILO Research Brief, March 2026]مارس 2026: ILO confirms receptionists among occupations driving gender AI gap; 88% of countries analyzed show women face higher generative AI risks than men
[المصدر: ILO: Gen AI, Occupational Segregation and Gender Equality (Mar 2026)]