Freight Forwarders
Office and Administrative Support Occupations- O*NET-SOC code
- 43-5011.01
Research rates, routings, or modes of transport for shipment of products. Maintain awareness of regulations affecting the international movement of cargo. Make arrangements for additional services, such as storage or inland transportation.
- Data source: BLSPublished: 2026-08
Very high· relative
LowFour relative bandsVery highGroup-level value
Scale, basis and source
Four relative bands (Low / Moderate / High / Very high)
831 detailed occupations in the BLS Employment Projections table. Assigned per National Employment Matrix (NEM) code, so occupations sharing a NEM code carry the same band
- Data source: AnthropicPublished: 2026-03
0.017
0.000Range of values carried here0.745Group-level value
Scale, basis and source
Observed exposure index, 0–1 as published
Mapped onto O*NET tasks
Published per SOC 2018 occupation; every O*NET occupation with the same SOC 2018 code carries this value
- Data source: ILOPublished: 2025
0.44–0.57· 2 ISCO-08 groups
Scale, basis and source
Generative AI exposure index, 0–1 as published
Published per ISCO-08 unit group. Linked to this occupation, wholly or in part, by applying U.S. Bureau of Labor Statistics crosswalks (ISCO-08 to 2010 SOC, 2010 SOC to 2018 SOC) as published
What kind of figure this source publishes
The BLS category is a relative rank, not an absolute level, and it is not a first-hand measurement: it groups an occupation's percentile ranks across several published studies into four bands. It is not an employment or wage forecast, not a probability of adoption, and it does not separate automation from augmentation.
ILO value for each linked ISCO-08 group
- ISCO-08 3324Trade Brokers0.44
- ISCO-08 3331Clearing and Forwarding Aents0.57
Task-level exposure
Show 21 hidden tasks31 rated tasks · 31 tasks with β ≥ 0.5 (100.0%)
β = direct exposure (E1) + 0.5 × exposure when tools are available (E2), per the source repository's definition.
- Source unit: O*NET 27.2 tasks → O*NET 31.0 occupation code
- All rated tasks are in the O*NET 31.0 task list.
- Source
- OpenAI "GPTs are GPTs" exposure rubric
- Release
- gh-main-0471612
- License
- MIT License, Copyright (c) 2024 OpenAI
| Task (O*NET 20.1) | Claude.aiRaw / share % | APIRaw / share % |
|---|---|---|
Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.43-5011.01 | 0.005622.3 | 0.004812.5 |
Determine efficient and cost-effective methods of moving goods from one location to another.43-5011.01 | 0.005120.3 | 0.00287.3 |
Prepare shipping documentation, such as including bills of lading, packing lists, dock receipts, or certificates of origin.43-5011.01 | 0.004116.3 | 0.012733.0 |
Assist clients in obtaining insurance reimbursements.43-5011.01 | 0.003413.5 | —0 |
Complete customs paperwork.43-5011.01 | 0.002710.8 | —0 |
Provide detailed port information to importers or exporters.43-5011.01 | 0.002510.0 | —0 |
Refer exporters to experts in areas such as trade financing, international marketing, government export requirements, international banking, or marine insurance.43-5011.01 | 0.00176.8 | —0 |
Prepare invoices or cost quotations for freight transportation. | —0 | 0.008121.0 |
Monitor or record locations of goods in transit. | —0 | 0.006115.8 |
Verify adherence of documentation to customs, insurance, or regulatory requirements. | —0 | 0.004010.4 |
Values in this tab are predicted labels, not observations. Eloundou et al. (2023) published two rating regimes — human raters and GPT-4 — and the β shown here is derived from the GPT-4 rater basis alone; the same task can take a different value under the other regime. The unit and the meaning differ from the observed shares (%) in the other tabs, so do not place them on the same axis.
| Task (O*NET 27.2) | βE1 + 0.5 × E2 |
|---|---|
Calculate weight, volume, or cost of goods to be moved.O*NET Task ID 17686 | 1.0 |
Prepare shipping documentation, such as bills of lading, packing lists, dock receipts, or certificates of origin.O*NET Task ID 17687 | 1.0 |
Keep records of goods dispatched or received.O*NET Task ID 17690 | 1.0 |
Prepare invoices or cost quotations for freight transportation.O*NET Task ID 17696 | 1.0 |
Complete customs paperwork.O*NET Task ID 17701 | 1.0 |
Select shipment routes, based on nature of goods shipped, transit times, or security needs.O*NET Task ID 17680 | 0.5 |
Determine efficient and cost-effective methods of moving goods from one location to another.O*NET Task ID 17681 | 0.5 |
Reserve necessary space on ships, aircraft, trains, or trucks.O*NET Task ID 17682 | 0.5 |
Arrange delivery or storage of goods at destinations.O*NET Task ID 17683 | 0.5 |
Arrange for special transport of sensitive cargoes, such as livestock, food, or medical supplies.O*NET Task ID 17684 | 0.5 |
Assist clients in obtaining insurance reimbursements.O*NET Task ID 17685 | 0.5 |
Consolidate loads with a common destination to reduce costs to individual shippers.O*NET Task ID 17688 | 0.5 |
Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.O*NET Task ID 17689 | 0.5 |
Maintain current knowledge of relevant legislation, political situations, or other factors that could affect freight shipping.O*NET Task ID 17691 | 0.5 |
Monitor or record locations of goods in transit.O*NET Task ID 17692 | 0.5 |
Negotiate shipping rates with freight carriers.O*NET Task ID 17693 | 0.5 |
Obtain or arrange cargo insurance.O*NET Task ID 17694 | 0.5 |
Pay or arrange for payment of freight or insurance fees or other charges.O*NET Task ID 17695 | 0.5 |
Recommend or arrange appropriate merchandise packing methods, according to climate, terrain, weight, nature of goods, or costs.O*NET Task ID 17697 | 0.5 |
Verify proper packaging and labeling of exported goods.O*NET Task ID 17698 | 0.5 |
Verify adherence of documentation to customs, insurance, or regulatory requirements.O*NET Task ID 17699 | 0.5 |
Arrange for applicable duties, taxes, or paperwork for customs clearance.O*NET Task ID 17700 | 0.5 |
Make arrangements with customs brokers to facilitate the passage of goods through customs.O*NET Task ID 17702 | 0.5 |
Provide detailed port information to importers or exporters.O*NET Task ID 17703 | 0.5 |
Provide shipment status notification to exporters, consignees, or insurers.O*NET Task ID 17704 | 0.5 |
Refer exporters to experts in areas such as trade financing, international marketing, government export requirements, international banking, or marine insurance.O*NET Task ID 17705 | 0.5 |
Analyze shipping routes to determine how to minimize environmental impact.O*NET Task ID 19829 | 0.5 |
Arrange for transport, using a variety of modes, such as rail, short sea shipping, air, or roadways, to minimize carbon emissions or other environmental impacts.O*NET Task ID 19830 | 0.5 |
Consider environmental sustainability factors when determining merchandise packing methods.O*NET Task ID 19831 | 0.5 |
Recommend shipping solutions to minimize cost or environmental impacts.O*NET Task ID 19832 | 0.5 |
Review the environmental records of freight carriers to inform shipping decisions.O*NET Task ID 19833 | 0.5 |
β = E1 + 0.5 × E2 · E1 = tasks where direct LLM access alone cuts time by at least 50%, E2 = tasks where software built on top of an LLM cuts time by at least 50%. Values take only 0 / 0.5 / 1.0.
Data sources & licenses — O*NET®, Anthropic Economic Index, Eloundou et al. (2023): see full notices on the Credits page
All O*NET 31.0 task statements (31)
All O*NET 31.0 task statements for this occupation (English, as published; task type core or supplemental). Exposure values are not listed here; they are in the table above, next to each task statement as worded in the O*NET version each source used.
| Task (O*NET 31.0) | Type |
|---|---|
| Select shipment routes, based on nature of goods shipped, transit times, or security needs. | Core |
| Determine efficient and cost-effective methods of moving goods from one location to another. | Core |
| Reserve necessary space on ships, aircraft, trains, or trucks. | Core |
| Arrange delivery or storage of goods at destinations. | Core |
| Arrange for special transport of sensitive cargoes, such as livestock, food, or medical supplies. | Core |
| Calculate weight, volume, or cost of goods to be moved. | Core |
| Prepare shipping documentation, such as bills of lading, packing lists, dock receipts, or certificates of origin. | Core |
| Consolidate loads with a common destination to reduce costs to individual shippers. | Core |
| Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments. | Core |
| Keep records of goods dispatched or received. | Core |
| Maintain current knowledge of relevant legislation, political situations, or other factors that could affect freight shipping. | Core |
| Monitor or record locations of goods in transit. | Core |
| Negotiate shipping rates with freight carriers. | Core |
| Obtain or arrange cargo insurance. | Core |
| Pay or arrange for payment of freight or insurance fees or other charges. | Core |
| Prepare invoices or cost quotations for freight transportation. | Core |
| Verify proper packaging and labeling of exported goods. | Core |
| Verify adherence of documentation to customs, insurance, or regulatory requirements. | Core |
| Arrange for applicable duties, taxes, or paperwork for customs clearance. | Core |
| Complete customs paperwork. | Core |
| Provide detailed port information to importers or exporters. | Core |
| Provide shipment status notification to exporters, consignees, or insurers. | Core |
| Arrange for transport, using a variety of modes, such as rail, short sea shipping, air, or roadways, to minimize carbon emissions or other environmental impacts. | Core |
| Assist clients in obtaining insurance reimbursements. | Supplemental |
| Recommend or arrange appropriate merchandise packing methods, according to climate, terrain, weight, nature of goods, or costs. | Supplemental |
| Make arrangements with customs brokers to facilitate the passage of goods through customs. | Supplemental |
| Refer exporters to experts in areas such as trade financing, international marketing, government export requirements, international banking, or marine insurance. | Supplemental |
| Analyze shipping routes to determine how to minimize environmental impact. | Supplemental |
| Consider environmental sustainability factors when determining merchandise packing methods. | Supplemental |
| Recommend shipping solutions to minimize cost or environmental impacts. | Supplemental |
| Review the environmental records of freight carriers to inform shipping decisions. | Supplemental |
0.00/ 3· Robot exposure index
Scale, basis and source
Each physical task is graded 0–3 by the setting in which robots that have been deployed, sold or demonstrated could do it (0 none · 1 purpose-built robot settings such as a fenced machine cell or a bottling line · 2 structured facilities such as a hospital pharmacy or a container port · 3 unstructured settings such as a private home or a construction site), and the grades are averaged by share of working time
Physical tasks among this occupation's O*NET 29.3 tasks
Anthropic estimated the grades and time shares with Claude Opus 5 using web search, as of 2026.
The robot exposure index is a different measure from the AI exposure figures on this site and cannot be added to or compared with them. It does not measure actual adoption or cost, and 0 also covers occupations with no physical tasks.
Tier of each physical task
None of this occupation's O*NET 29.3 tasks is classified as a physical task.
Occupation information
Employment outlook (BLS)
Values for the whole SOC 43-5011 group (Cargo and freight agents), not for this O*NET occupation alone.
- Employment, 2025
- 100K
- Projected employment, 2035
- 106K
- Change (2025–35)
- +6.2%
- Median annual wage, 2025
- $52,260
- Typical education needed for entry
- High school diploma or equivalent
Korea classification links (KSCO)
Links from the current release of the Korea Occupation Direct Crosswalk v1.1, made by AI Changing Work. Relation values are read from the O*NET-SOC occupation side.
| KSCO code | KSCO title | Relation | Status |
|---|---|---|---|
| 32230 | 무역 사무원 | Overlapping, not the same | confirmed |
Relation and status definitions(kr-direct v1.1)
ILO occupational description
AI Changing Work links the ISCO-08 unit groups below to this occupation by applying the U.S. Bureau of Labor Statistics crosswalks (2018 SOC to 2010 SOC, 2010 SOC to ISCO-08) as published, without case-by-case selection; each link may be whole or partial.
- ISCO-08 3324Trade Brokers
- ISCO-08 3331Clearing and Forwarding Aents
Sources: ILO ISCO-08 — details: Credits
ESCO occupational vocabulary
Each entry below is matched to this occupation in the published ESCO-O*NET Crosswalk (version 1, 2022). The match types are that crosswalk's; the wording is AI Changing Work's.
- freight transport dispatcherESCO 4323.6Same scope
Freight transport dispatchers receive and transmit reliable messages, track vehicles and equipment, and record other important information. They oversee the planning operations of dispatching by coordinating different modes of transport. Freight transport dispatchers structure routes or services and determine the appropriate mode of transport. They are also responsible for equipment and vehicle maintenance and workers dispatching. The freight transport dispatchers provide the legal and contractual documentation for the transporting parties.
- international forwarding operations coordinatorESCO 3331.3This occupation is broader
International forwarding operations coordinators implement and monitor international forwarding operations by resolving problems and taking decisions related to transport and support activities. They deal with administrative burdens associated with international operations such as regulations in different national contexts for imports and exports. They provide business support, project coordination, evaluation and management of current systems and international supply chain management and procedures as required.
- rail logistics coordinatorESCO 4323.12This occupation is broader
Rail logistics coordinator manage shipments by rail including or excluding other transport modes. They coordinate the timely allocation of transport means and equipment and ensure a timely delivery. They design and maintain efficient supply chains for clients and shippers.
- forwarding managerESCO 3331.2Overlapping, not the same
Forwarding managers plan and organise cargo shipments within national and international areas. They communicate with carriers and negotiate the best way to send the cargo to its destination which can be a single customer or a point of distribution. Forwarding managers act as experts in supply chain management. They know and apply the rules and regulations for each specific type of cargo and communicate the conditions and costs to the clients.
Source: European Commission, DG EMPL — ESCO API 2026-08-08 (bridge v1.2.1)
License: CC BY 4.0 (EU Reuse Notice)
ESCO reuse terms and the modification notice are in Credits.
France classification links (ROME)
AI Changing Work's links between this occupation and ROME 4.0 job profiles, judged with AI models. Relations are read from this occupation's side. Links marked “provisional” were adopted on the judgments of two judges from the same model family (Claude) alone, or by an operator rule applied to their judgments, so they rest on weaker evidence than confirmed links.
| ROME code | ROME title (French) | Relation |
|---|---|---|
| N1202 | Agent / Agente de transit | Same scopeprovisional |
| N1204 | Coordinateur / Coordinatrice transit en import - export | This occupation is broaderprovisional |
| D1429 | Assistant / Assistante import-export | Overlapping, not the same |
| N1206 | Courtier / Courtière affrètement maritime | Related, not a match |
| N1201 | Affréteur / Affréteuse | Related, not a matchprovisional |
| N1205 | Responsable de service transit | Related, not a matchprovisional |
Source: France Travail — Répertoire Opérationnel des Métiers et des Emplois (ROME 4.0), version 61, last updated 15 June 2026 (https://www.data.gouv.fr/datasets/repertoire-operationnel-des-metiers-et-des-emplois-rome). Licence Ouverte 2.0.
ROME codes and titles are reproduced unchanged; the links to O*NET-SOC occupations are AI Changing Work's own judgment and are not a France Travail correspondence.
(AI Changing Work link release: fr-direct v1)
Spain classification links (CNO-11)
AI Changing Work's links between this occupation and CNO-11 occupations, judged with AI models. Relations are read from this occupation's side.
| CNO-11 code | CNO-11 title (Spanish) | Relation |
|---|---|---|
| 4123 | Empleados de logística y transporte de pasajeros y mercancías | This occupation is narrowerprovisional |
| 3531 | Representantes de aduanas | Related, not a matchprovisional |
Source: Instituto Nacional de Estadística (INE), National Classification of Occupations 2011 (CNO-11, Royal Decree 1591/2010) — www.ine.es · Licensed CC BY 4.0. CNO-11 codes and Spanish titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not an INE correspondence.
(AI Changing Work link release: es-direct v1)
Germany classification links (KldB)
AI Changing Work's links between this occupation and KldB occupations, judged with AI models. Relations are read from this occupation's side.
| KldB code | KldB title (German) | Relation |
|---|---|---|
| 51622 | Speditions- und Logistikkaufleute - fachlich ausgerichtete Tätigkeiten | This occupation is narrower |
| 51613 | Verkehrskaufleute - komplexe Spezialistentätigkeiten | Related, not a matchprovisional |
| 51652 | Schifffahrtskaufleute - fachlich ausgerichtete Tätigkeiten | Related, not a matchprovisional |
Source: © Statistik der Bundesagentur für Arbeit — Klassifikation der Berufe 2010 – überarbeitete Fassung 2020, https://statistik.arbeitsagentur.de. KldB codes and titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own mapping (eigene Zuordnung) and are not a Bundesagentur für Arbeit correspondence.
(AI Changing Work link release: de-direct v1)
Japan classification links (JSCO)
AI Changing Work's links between this occupation and JSCO occupations, judged with AI models. Relations are read from this occupation's side.
| JSCO code | JSCO title (Japanese) | Relation |
|---|---|---|
| 249 | 他に分類されない専門的職業従事者 | Related, not a match |
| 301 | 旅客・貨物係事務員 | Related, not a match |
Source: Ministry of Internal Affairs and Communications (MIC), Japan Standard Occupational Classification (Dec. 2009, MIC Notification No. 555). JSCO codes and Japanese titles are reproduced unchanged; the links to O*NET occupations are AI Changing Work's own judgment and are not a MIC correspondence.
(AI Changing Work link release: jp-direct v1)
Sources, licenses and AI Changing Work's modification and translation notices for this page: Credits & sources