Claims Processing Clerks
Overall Exposure
2025 vs 2023
Theoretical Exposure
91What AI could do
Observed Exposure
51What AI actually does
Automation Risk Score
61Displacement risk
3-Year Outlook (2025 → 2028)
Projected changes in AI automation metrics over the next 3 years based on estimated data.
Overall Exposure
2025 → 2028 (estimated)
Theoretical Exposure
2025 → 2028 (estimated)
Observed Exposure
2025 → 2028 (estimated)
Automation Risk
2025 → 2028 (estimated)
Exposure Metrics (2023 - 2028)
Task Breakdown
About This Occupation
If you work as a Claims Processing Clerks, AI is transforming your role. Risk 61/100, exposure 71%.
ISCO-08 classification
Statistical, Finance and Insurance Clerks
Definition
ILO original text (English)
Statistical, finance and insurance clerks obtain, compile and compute statistical or actuarial data or perform clerical tasks relating to the transactions of insurance establishments, banks and other financial establishments.
Definition & vocabulary source
Source: International Labour Organization (ILO) — ISCO-08 Structure
License: ILO CC BY 4.0
Official occupational information
- ONET43-4011.00
Brokerage Clerks
Perform duties related to the purchase, sale, or holding of securities. Duties include writing orders for stock purchases or sales, computing transfer taxes, verifying stock transactions, accepting and delivering securities, tracking stock price fluctuations, computing equity, distributing dividends, and keeping records of daily transactions and holdings.
View original - ONET43-4041.00
Credit Authorizers, Checkers, and Clerks
Authorize credit charges against customers' accounts. Investigate history and credit standing of individuals or business establishments applying for credit. May interview applicants to obtain personal and financial data, determine credit worthiness, process applications, and notify customers of acceptance or rejection of credit.
View original - ONET43-4131.00
Loan Interviewers and Clerks
Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.
View original - ONET43-4141.00
New Accounts Clerks
Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.
View original - ONET43-9041.00
Insurance Claims and Policy Processing Clerks
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
View original
Frequently Asked Questions
With an automation risk score of 61%, Claims Processing Clerks faces a significant risk of AI-driven displacement. Many core tasks in this role can be automated by current AI systems. However, full replacement is unlikely in the near term -- AI will more likely transform the role rather than eliminate it entirely.
Our estimated AI automation risk score for Claims Processing Clerks is 61% for 2025. Estimated overall AI exposure is 71%, with 91% theoretical exposure and 51% observed exposure. The estimated risk trend from 2023 to 2025 is 0 points. All of these are model-generated estimates, not measurements.
The tasks with the highest automation potential for Claims Processing Clerks are: Process and verify insurance claims (82%), Calculate claim amounts and issue payments (78%), Maintain claims records and databases (62%). These rates are our own estimates of how much of each task current AI systems can handle. They are not measurements and are not taken from any external dataset.
We estimate a -18% employment change for Claims Processing Clerks between 2024 and 2034. This is our own estimate, not a figure published by the U.S. Bureau of Labor Statistics. Combined with an estimated overall AI exposure of 71%, this occupation faces both traditional labor market shifts and AI-driven transformation. Workers should monitor both employment trends and AI capability growth.
Since AI primarily automates tasks in this role, professionals in Claims Processing Clerks should focus on developing skills that complement AI rather than compete with it. Consider learning AI tool management, shifting toward supervisory and quality-control tasks, and building expertise in areas where human judgment remains essential.