Receptionists and Information Clerks

With an automation risk score of 46%, Receptionists and Information Clerks faces a moderate level of AI-driven change. Some tasks can be automated, but many require human judgment, creativity, or interpersonal skills that AI cannot yet replicate. The role is more likely to evolve alongside AI than be replaced.

The AI automation risk score for Receptionists and Information Clerks is 46% (2025 data). Overall AI exposure is 52%, with 80% theoretical exposure and 32% observed exposure. The risk trend from 2023 to 2025 is +8 points.

The tasks with the highest automation potential for Receptionists and Information Clerks are: Greet visitors and answer phones (35%). These rates reflect how much of each task current AI systems can handle, based on research data from Anthropic and academic sources.

The BLS projects -5% employment change for Receptionists and Information Clerks from 2024 to 2034. Combined with an overall AI exposure of 52%, this occupation is experiencing both traditional labor market shifts and AI-driven transformation. Workers should monitor both employment trends and AI capability growth.

Since AI primarily augments capabilities in this role, professionals in Receptionists and Information Clerks should embrace AI as a productivity multiplier. Focus on learning to use AI tools effectively, developing higher-order analytical and creative skills, and positioning yourself as someone who can leverage AI to deliver greater value.